Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cengiz Sayim

Cengiz Sayim

San Diego ,CA

Summary

Results-oriented professional with a proven history of crafting effective sales strategies for diverse client bases. Integrates financial acumen and sales proficiency to acquire new accounts and sustain existing ones, thereby fueling organizational growth.

Overview

6
6
years of professional experience

Work History

Technical Support Representative (Remote)

GEICO, Government Employees Insurance
Poway, CA
06.2023 - Current
  • Policyholder Assistance: Managed 50-60 customer calls daily, offering comprehensive assistance to policyholders on various facets of their insurance policies. Addressed policy inquiries, explained coverage details, and provided guidance to successfully resolve insurance-related concerns.
  • Customer Retention: Initiated the proactive identification of opportunities to retain policyholders by furnishing details on discounts and benefits, thereby encouraging policy renewals. Diligently focused on improving the overall customer experience, consistently maintaining a survey percentage exceeding 85%.
  • Cross-Selling: Identified cross-selling opportunities and suggested additional insurance products or coverage options aligned with customer needs. Played a key role in revenue growth by employing effective sales techniques, particularly in promoting home insurance, achieving an impressive conversion rate of 55%
  • Documentation: Maintained detailed and accurate records of all customer interactions in the company's customer relationship management CRM system (Edge/Salesforce). This documentation was essential for reference and tracking customer history.

Loan Advisor (Remote)

Waze Capital
Oceanside, CA
12.2020 - 12.2022
  • Client Consultation: Oversaw 75-100 daily calls, conducting in-depth consultations with clients to ascertain their financial objectives, credit profiles, and specific loan requirements. Demonstrated active listening skills to understand client needs and delivered personalized advice accordingly.
  • Application Assistance: Facilitated clients in the completion of loan applications, ensuring accuracy and completeness utilizing the CRM platform Fitsyn. Provided comprehensive guidance on the application process and requirements, delivering step-by-step support.
  • Client Education: Informed clients about loan terms, repayment schedules, interest rates, and fees to ensure a thorough understanding of financial obligations. Collaborated directly with prominent lenders such as Gold Sachmans, OneMainFinancial, UpStart, Lendingtree, etc.
  • Sales and Target Achievement:Collaborated with the sales team to surpass loan origination targets, actively contributing to the development and execution of sales strategies and tactics to enhance loan volume. Successfully enrolled over $250,000 in debt, consistently ranking within the top 5 out of 24 sales personnel.

Sales Supervisor

Boot World
San Marcos, CA
11.2017 - 12.2020
  • Sales Strategy: Collaborated with the store manager to develop and implement sales strategies to drive revenue and meet or exceed sales targets. Achieved a consistent performance of 12% or higher in upselling accessories as add-ons within the overall sales.
  • Sales Reporting:Generated and analyzed sales reports to assess performance and identify areas for improvement through CRM platform Celerant.

Education

Bachelor of Arts - Economics

California State University - San Marcos
San Marcos, CA
05-2023

Skills

Strong communication and interpersonal skills

In-depth knowledge of insurance products and policies

Problem-solving and conflict resolution abilities

Attention to detail and accuracy in documentation

Customer-focused mindset

Sales and cross-selling techniques

Compliance with regulatory requirements

Effective use of CRM systems such as Salesforce, Edge, Fitsyn and Celerant

Financial advising and consulting

Loan product knowledge and expertise

Credit analysis and credit improvement strategies

Negotiation and sales skills

Record keeping and documentation

Leadership and team management

Sales reporting and analysis

Training and development

Timeline

Technical Support Representative (Remote)

GEICO, Government Employees Insurance
06.2023 - Current

Loan Advisor (Remote)

Waze Capital
12.2020 - 12.2022

Sales Supervisor

Boot World
11.2017 - 12.2020

Bachelor of Arts - Economics

California State University - San Marcos

Similar Profiles

CREATE PROFILE
Cengiz Sayim