Cenitinal Lawrence
San Francisco,CA
Summary
Dedicated and compassionate Patient Care Coordinator with 16 years of experience in providing
high-quality patient support in healthcare settings. Adept at patient education, addressing billing inquiries, and ensuring a seamless patient experience. Known for strong organizational skills,attention to detail and a patient centered approach.
Overview
19
19
years of professional experience
Work History
EXCEL Intern/Practice Coordinator
University of California, San Francisco
San Francisco, CA
07.2024 - Current
- Manages patient scheduling, verifying insurance coverage and providing detailed instructions on necessary paperwork.
- Updates patient information as needed in practice management software.
- Provides customer service for both in-person and telephone inquiries from patients, families, and other healthcare professionals.
- Ensures that all necessary forms were completed accurately and timely.
- Adheres to HIPAA regulations while handling protected health information.
- Tracks patient referrals from outside sources ensuring they are processed according to established protocols.
Driver
TOWERWAVE
04.2023 - 08.2024
- Served as a dedicated driver, transporting disabled patients to different locations.
- Responsible for ensuring the safe and comfortable transportation of patients with varying degrees of mobility and special needs.
- Conducted thorough vehicle inspections to ensure all safety equipment was functional.
- Assisted patients with boarding vehicles using specialized lifts and securement systems as needed.
- Successfully Transported over 200 patients without any safety incidents.
- Received positive feedback from patients and their families boosting the overall satisfaction rate for the Facilities transportation services.
Driver
Mvtransportation.com
Burlingame, California
05.2022 - 04.2023
- Worked as a shuttle driver for a busy company ,transporting employees and the general public to public transportation hubs.
- Responsible for ensuring timely and safe transportation of employees,maintaining a schedule, and providing excellent customer service.
- Developed and adhered to a detailed route plan to optimize travel times and minimize delays.
- Achieved a 98% on-time rate, significantly improving satisfaction with the shuttle service.
Medical Assistant
Kaiser Permanente
San Francisco California , California
09.2005 - 12.2019
- Worked as a medical assistant for Kaiser in multiple departments with a high volume of patients including those with chronic conditions.
- Responsible for assisting healthcare providers with patient care,managing patient records,and ensuring smooth clinic operations.
- Conducted patient intake procedures,including taking vital signs,updating medical histories,and preparing patients for examinations.
- Assisted physicians during examinations and minor procedures,ensuring that all necessary equipment and supplies were available.
- Enhanced the accuracy of patient records, reducing errors and improving the quality of care provided.
- Received positive feedback from health care providers and patients regarding professionalism and compassionate care.
Education
Medical Assisting
Bryman College
San Francisco, CA09-2005
High School Diploma -
Twin Rivers Adult School
North Highlands, CA06-1996
Medical Administrative Assistant
University of California/JVS Ecxel Program
Medical Administrative Assistant - Medical Administrative Assistant Certificate
San Francisco State University
Skills
- Proficient in Microsoft Office Suite (MS Word,Excel and Outlook
- Experienced with Electronic medical records systems (APEX,EPIC)
- Knowledge of medical coding (ICD-10,CPT
- Strong verbal and written communication skills
- Excellent patient care and empathy
- Effective time management and organizational abilities
- Great customer service skills
- CPR/AED certified
Timeline
EXCEL Intern/Practice Coordinator
University of California, San Francisco
07.2024 - Current
Driver
TOWERWAVE
04.2023 - 08.2024
Driver
Mvtransportation.com
05.2022 - 04.2023
Medical Assistant
Kaiser Permanente
09.2005 - 12.2019
Medical Assisting
Bryman College
High School Diploma -
Twin Rivers Adult School
Medical Administrative Assistant
University of California/JVS Ecxel Program
Medical Administrative Assistant - Medical Administrative Assistant Certificate
San Francisco State University