Ce'Niya Brown
Washington,DC
Summary
Proven achiever with experience in customer service and resolving customer complaints. Skilled in teamwork and maintaining attention to detail, demonstrating a positive attitude and organizational efficiency across roles. Well-trained individual with experience in working with children. Punctual and dedicated to service.
Overview
3
3
years of professional experience
Work History
Volunteer
Boys & Girls Club
08.2021 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Customer Service Representative
Department Of Licensing And Consumer Protection
06.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Benjamin Banneker High School
Washington, DC06.2025
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
Timeline
Customer Service Representative
Department Of Licensing And Consumer Protection
06.2023 - 08.2023
Volunteer
Boys & Girls Club
08.2021 - Current
Benjamin Banneker High School
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