Ceniya House
Lancaster,CA
Summary
Dedicated and organized Medical Office Administrative Professional with 13 years of experience. Skilled in efficient communication, team building, and supporting physicians, nurses, and other medical staff for superior patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Information Specialist
Providence St. Joseph Medical Center
Burbank, California
03.2022 - 12.2023
- Address customer information requests promptly and courteously.
- Maintain strict confidentiality, respect, and identify potential improvements to inquiry response processes.
- Reviewed medical records for accuracy and completeness, ensuring compliance with legal and accreditation standards.
- Retrieve medical data for physicians and patients.
- Secure confidential patient information from authorized access.
- Collect, organize, and enter patient data into medical systems.
- Validate and process all subpoena requests.
- Receive, scan all incoming mail.
- Maintained databases containing sensitive patient information such as diagnoses, treatments, medications, lab results.
Rehab Administrative Assistant
Ellison John Transitional Care Center
Lancaster, California
10.2020 - 08.2021
- Audited medical record charts.
- Appointment Scheduling: Executed record filing system to improve document organization and management.
- Monitored supervisor's work calendar and scheduled appointments, meetings.
- Handled client correspondence and tracked records to foster office efficiency.
- Scheduled office meetings and patient appointments for staff teams.
- Used Microsoft Word and other software tools to create documents and other communications.
- Learned new skills and applied them to daily tasks to improve efficiency and productivity.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Medical Office Administrative Assistant
Thomas Credentialing& Consulting INC
Las Vegas (REMOTE), NV
10.2017 - 10.2020
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
- Confirmed patient information, collected copays, and verified insurance.
- Compiled physical and digital documents, charts, and reports.
- Communicated with patients via phone, email, and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Reached out to patients' day before scheduled appointments to confirm times and instructions.
- Updated patient accounts and information daily.
- Answered phone calls to provide information and medical personnel access.
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
- Documented and responded to incoming correspondences to address questions.
- Managed physician calendar, scheduling patient appointments and procedures.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
Medical Records Clerk
Antelope Valley Cardiology
Lancaster, California
10.2017 - 08.2018
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Entered data into electronic health record systems.
- Scanned paper records into digital format.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
- Updated patient files with new medical information as needed.
- Resolved any discrepancies found in the review process.
- Performed quality assurance reviews of medical records for accuracy and completeness.
Education
Phlebotomy
High Desert Medical College
Lancaster, CA07-2024
Associate’s degree in health care management -
University of Antelope Valley
Lancaster, CA03.2022
Certification Medical Office Administrative Assistant -
San Joaquin Valley College
Lancaster, CA10.2017
High School Diploma -
Independent Educational Studies
Lancaster, CA10.2005
Medical Assisting
San Joaquin Valley College
Lancaster, CASkills
- Medical Record Auditing
- Interpersonal and Written Communication
- Insurance Verification
- Appointment Scheduling
- Answer phone calls
- Respond to emails
- Friendly greet patients upon arrival
- Collect patients' personal information
- Validate payment methods and medical insurance coverage
- Record patients' information in the computer system
- Issue invoices to clients
- Proficiency with Microsoft Office
Certification
- Phlebotomy
Timeline
Health Information Specialist
Providence St. Joseph Medical Center
03.2022 - 12.2023
Rehab Administrative Assistant
Ellison John Transitional Care Center
10.2020 - 08.2021
Medical Office Administrative Assistant
Thomas Credentialing& Consulting INC
10.2017 - 10.2020
Medical Records Clerk
Antelope Valley Cardiology
10.2017 - 08.2018
- Phlebotomy
Phlebotomy
High Desert Medical College
Associate’s degree in health care management -
University of Antelope Valley
Certification Medical Office Administrative Assistant -
San Joaquin Valley College
High School Diploma -
Independent Educational Studies
Medical Assisting
San Joaquin Valley College
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