- Turkish-native language
Cenk Dundar
Manager/Security Supervisor
Charlottesville,NV
Summary
Dynamic management professional with a track record of driving teams toward exceptional performance and success. Expertise in fostering collaboration, enhancing operational efficiency, and delivering measurable results aligns with a commitment to strategic planning and process improvement. Recognized for cultivating a culture of accountability and excellence while demonstrating adaptability to meet evolving organizational demands. Proven ability to inspire teams and navigate challenges, ensuring alignment with business objectives and sustained growth.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Security Shift Supervisor
U.S. Department of State
08.2013 - Current
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Streamlined communication between team members, resulting in better coordination during critical situations.
- Coordinated with other departments to develop integrated security plans that addressed specific risks unique to each area.
- Maintained detailed incident reports, providing valuable insights for future prevention strategies and initiatives.
- Resolved conflicts among team members swiftly, maintaining a harmonious work environment conducive to productivity.
- Conducted regular audits of security equipment, identifying and resolving any technical issues or malfunctions promptly.
- Enhanced overall security by implementing effective shift schedules and personnel assignments.
- Boosted employee morale through recognition programs that celebrated outstanding contributions to the team''s success.
Sales & Marketing Director
Dedeman Hotels & Resorts
06.2012 - 05.2013
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Analyzed sales and marketing data for improved strategies.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Managed sales promotions and marketing strategies on major social media sites.
- Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
Empyrean Club General Manager
Hilton OceanFront
06.2011 - 04.2012
- Increased club revenue by devising effective marketing strategies and promoting club events and offerings.
- Oversaw facility maintenance for optimal safety, organization, and cleanliness standards.
- Managed staff recruitment, training, and performance evaluations to ensure a high-performing team.
- Implemented financial controls to effectively manage budgets, minimize expenses, and maximize return on investment.
- Facilitated excellent customer service practices resulting in an increase of positive reviews from satisfied members.
Front Office Manager
The Boars Head
04.2006 - 06.2011
- Attending the Operations Committee, Staff, Budget and other meetings, Representing the front office department. Interviewing, hiring, disciplining, supervising the front office employees (front desk, concierge, bell staff, business center, PBX) Making the schedule of front desk agents and PBX operators, training the employees/supervisors, running the front desk operations smoothly, making the room assignments according to the specific request, exceeding the guest expectations, handling the guest problems and solving them right away, following the VIP arrivals, handling guest mail, messages and other guests services, following out of order rooms and all maintenance issues in the guest rooms daily, supervising the guest services agents/PBX, providing accurate information and forecast to others departments and executives regarding room availability and head counts, making sure that the front desk agents and PBX operators are following all the procedures. Motivating the employees for maximum performance, updating the emergency procedures/training manual annually up to Four AAA Diamond Standards. Also accepting the responsibilities of Manager On Duty on daily operations. Certified Front Desk Manager (AH & LA) since April 6th, 2010
Assistant Front Office Manager
The Boars Head
02.2004 - 04.2006
- Making the schedule of front desk agents and PBX operators, training the employees/supervisors, running the front desk operations smoothly, making the room assignments according to the specific request, exceeding the guest expectations, handling the guest problems and solve them right away, following the VIP arrivals, handling guest mail, messages and other guest services, following out of order rooms and all maintenance issues in the guest rooms on daily basis, supervising the guest services agents/PBX, providing the accurate information and forecast to other departments and executives regarding room availability and head counts, making sure that the front desk agents and PBX operators are following all the procedures. Motivating the employees for maximum performance, updating the emergency procedures/training manual annually
Assistant Front Office Manager
Hawks Cay Resort
08.2002 - 02.2004
- Making the schedule of front desk agents and PBX operators, training the employees/supervisors, running the front desk operations smoothly, making the room assignments according to the specific request, exceeding the guest expectations, handling the guest problems and solve them right away, following the VIP arrivals, handling guest mail, messages and other guest services, following out of order rooms and all maintenance issues in the guest rooms on daily basis, supervising the guest services agents/PBX, providing the accurate information and forecast to other departments and executives regarding room availability and head counts, making sure that the front desk agents and PBX operators are following all the procedures, attending the staff, profile, room division, etc in house meetings, motivating the employees for maximum performance.
Internship Student
Hawks Cay Resort
12.2000 - 08.2002
- Work as front desk agent,pbx operator, concierge, reservation agent, bell staff. Check in, check out, room moves, exceeding the guest expectations, handling and solving guest problems right away, following the procedures, taking responsibilities in the front desk operations, answering and transferring the calls to the related departments or individual, answering the guest questions, directing the radio and telephone traffic of the resort, entering wake up calls to the telephone counsel, sending fax, keeping log sheets for housekeeping, maintenance calls, preparing registration cards for the next day arrivals
Sales Representative
Bilim Medical Company
05.2000 - 12.2000
- Making the sales of the medicines that I was assigned to sale. Following the competitors in the market.
Front Desk/PBX/Front cashier
Adora Golf Resort
01.1998 - 11.1998
- Front desk: check in ,check out, room moves, handling and solving the guest problems, answering the calls and directing them to the right extensions, sending fax, wake up calls, posting room charges to the folios. changing the foreign currencies, selling the in-house credit card, responsible from all the cash income to front desk
Sales Representative
Simena Timeshare Villas
05.1997 - 11.1997
- Making the average 4-5 hours presentation regarding the villas
Transferman/Office operator-Internship
Aitour/Neckermann Travel Agency
05.1996 - 11.1996
- Greeting the guest in airport/resort, making sure that they've transportation with the right bus. Have them feel comfortable and make sure that their luggages and other individual belongings are all in the bus. Give them information about the things that they need to know. Making sure of a safe travel to airport/resort, assisting them on their resort check in. Office operator: Making the schedules of the employees, assisting the office supervisor, following the reservation paper works from travel agencies, transportation companies,guests,etc.
Front Desk/PBX/Night Audit-Internship
Adora Golf Resort
04.1995 - 11.1995
- Check in, check out guests, answering the phones, filing, bucket check, room rate check, exceeding the guest expectations, solving guest problems, billings, adjustments, in house credit card sales, communicating with the other departments (H/K, minibar, maintenance, etc), making room assignments according to the requests, informing the other shifts about the issues that need to be follow up. Night audit: checking the arrivals, departures of the day, correcting the room rates,taxes.Checking the departure folios and make the corrections if it is necessary, checking the outlets balances and if everything is right in the daily revenue, post the room rates for the day, print out the needed reports before closing the day and close the day. Reboot the system, file the reports for accounting (day closing reports) make checkins and check outs, answer the calls, make wake up calls
F&B Internship Student
Seyhan Hotel
04.1994 - 11.1994
Education
Bachelor of Arts - Tourism and Hotel Management
Akdeniz University
Skills
- Effective concentration during stressful tasks
- Experienced in enhancing guest experiences
- Analytical problem solver
- Adaptable learner
- Energetic team player
- Experienced in software utilization
- Surveillance monitoring
- Security management
- Incident documentation
- Access permissions oversight
- Risk evaluation
- Standards enforcement
- Emergency response
- Security alarm systems
- Personnel safety training
- Daily incident documentation
- Collaborative team management
- Firearms handling experience
- Performance assessment
- Interagency collaboration
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with their stays and services by follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised 20 security guards and officers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recruited and trained 10 new staff members in effective security measures and guard techniques.
Certification
- Certified Front Desk Manager, AH&DL - April ,2010 to April ,2015
Languages
- English-perfect
- German-speak and write on the basics-beginner level
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridTimeline
Security Shift Supervisor
U.S. Department of State
08.2013 - Current
Sales & Marketing Director
Dedeman Hotels & Resorts
06.2012 - 05.2013
Empyrean Club General Manager
Hilton OceanFront
06.2011 - 04.2012
Front Office Manager
The Boars Head
04.2006 - 06.2011
Assistant Front Office Manager
The Boars Head
02.2004 - 04.2006
Assistant Front Office Manager
Hawks Cay Resort
08.2002 - 02.2004
Internship Student
Hawks Cay Resort
12.2000 - 08.2002
Sales Representative
Bilim Medical Company
05.2000 - 12.2000
Front Desk/PBX/Front cashier
Adora Golf Resort
01.1998 - 11.1998
Sales Representative
Simena Timeshare Villas
05.1997 - 11.1997
Transferman/Office operator-Internship
Aitour/Neckermann Travel Agency
05.1996 - 11.1996
Front Desk/PBX/Night Audit-Internship
Adora Golf Resort
04.1995 - 11.1995
F&B Internship Student
Seyhan Hotel
04.1994 - 11.1994
Bachelor of Arts - Tourism and Hotel Management
Akdeniz University
Section name
- Date Available: 4 weeks after hiring
- Education: Bachelor's Degree
- Languages Spoken: English-Turkish-German
- Permit To Work In USA : Yes. Green Card Holder
- Experience: 10+ years
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