Experienced leader skilled in managing complex projects and achieving strategic goals. Excels in building teams, efficient processes, ensuring regulatory compliance, and aligning efforts with organizational goals. Proficient in overseeing new construction projects, opening and managing senior living facilities, ensuring life safety and health code compliance, and well versed in VDSS and CMS regulations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Healthcare Administrator
Williamsburg Landing
07.2024 - Current
Enhanced survey readiness and regulatory compliance by implementing clinical dashboards and various QAPI audits.
Redrafted the facility QAPI program and facility assessment.
Stabilized the DON position while maintaining net-zero turnover in other leadership positions.
Eliminated temporary agency staffing within six months, yielding cost savings of over $30K/month.
Implemented systems for weekly NHSN and quarterly PBJ reports.
Oversaw policy design and implementation, communication, audits, education, and compliance with CMS F605 regulation.
Fostered a positive work environment by implementing employee recognition programs and regularly soliciting feedback from team members to address concerns proactively.
Enhanced department efficiency through the comprehensive review, development and implementation of new policies and procedures.
Serve on DEI&B Advisory Council.
Administrator – Interim
Maimonides Health Center
08.2023 - 11.2023
Company Overview: Previously Beth Sholom Virginia Beach
Managed operations of 120-bed, 5-star Skilled Nursing Facility and team of 150 during acquisition, rebranding, and transition from non-profit to for-profit entity.
Ensured implementation of new policies, procedures, systems, and training.
Oversaw budget, staffing, and culinary programs of the SNF and connected assisted living community.
Led monthly QAPI meetings.
Served as a department liaison, fostering open communication channels that improved overall organizational function during operational transition.
Executive Director- Interim
Anthology of Tuckahoe
08.2022 - 08.2023
Took control of daily operations during an extended plan of correction and regained substantial regulatory compliance after numerous VDSS surveys.
Built and maintained a strong leadership team by hiring and training new healthcare director, memory care director, activities director, and marketing director.
Eliminated agency staffing within 30 days, saving $150K monthly, and reduced discretionary bonuses by 90% in four months.
Executive Director
Manorhouse Assisted Living & Memory Care
01.2017 - 10.2021
Managed pre-opening, licensing, and operational stabilization of the 101-apartment assisted living, memory care, and independent living campus.
Built and maintained a strong leadership team by hiring and training qualified staff, creating a positive and productive work environment.
Established partnerships with various vendors, including culinary purveyor, therapy services, hospice providers, home health services, etc.
Developed and implemented emergency preparedness plans.
Earned a coveted 3-year license from the Virginia Department of Social Services.
Achieved financial stabilization in 11 months and 94% occupancy in 19 months.
Maintained 90%+ family and resident satisfaction for three years.
Awarded the Virginia Assisted Living Association Diamond Award for the Pet Therapy Program.
Led COVID-19 pandemic response, implementing safety protocols, leading risk mitigation, communication and vaccination efforts for communities operated by Manorhouse Management.
Executive Director
The Memory Center
05.2013 - 10.2016
Worked closely with organizational leadership and the board of directors to guide operational strategy.
Oversee the opening, licensing, and stabilization of a 96-resident dementia care community.
Developed policies, onboarding, and business office systems.
Led Certified Alzheimer’s Disease and Dementia Care certification seminars.
Recruited and strategically onboarded six managers and over forty team members in line with proforma and recruitment timeline.
Executive Director
Smith/Packet Med Com
02.2010 - 01.2013
Led the pre-opening and stabilization for The Crossings at Falls Run in Fredericksburg, VA, the first built-to-operate community in the Harmony Senior Services Portfolio.
Presented regularly at marketing events, showcasing the vision of the project.
Led community outreach events with leaders including Lt. Governor Bill Bolling and Congressman Wittman (VA 1st District)
Established partnerships with key support structures and partners.
Recruited and trained the leadership team, in line with recruitment timeline and pro forma expectations.
Achieved 100% occupancy in assisted living and memory care and 51% overall occupancy in seven months.
Administrator
Medical Facilities of America
04.2006 - 03.2009
Served as Administrator of different Skilled Nursing Facilities in the company’s portfolio.
Cherrydale Health & Rehab, 240 beds, Arlington, VA (Assistant Administrator).
Norfolk Health & Rehab, 180 beds, Norfolk, VA (Interim Administrator).
Bowling Green Health & Rehab, 120 beds, Bowling Green, VA.
Responsible for operations management, regulatory compliance, and financial oversight.
Provided leadership through multiple CMS and LSC surveys, leading 140 to 250 employees.
Education
Master of Science - Community Health
Old Dominion University
Norfolk, Virginia
08.2004
Bachelor of Science - Biology
Old Dominion University
Norfolk, Virginia
08.2002
Skills
Team building and leadership
Strategic planning
Operations management
Pro forma and timeline-based recruitment
Process improvement
Budget management
Emergency management planning
Relationship development
Personable and approachable
Certification
Licensed Nursing Home Administrator - 2006
Licensed Assisted Living Preceptor - 2018-2022
Certified Alzheimer's Disease and Dementia Care Trainer 2013-2016