CENK SONER ONDER
Pingree Grove,Illinois
Summary
Over 15 years of cross-continental operations management experience delivering effective and timely results. Ability to organize and motivate large-scale teams in a timely manner while fully adhering to hygiene, health, safety guidelines, and organizational processes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Transportation Manager
Gate Gourmet
07.2023 - Current
- Fully responsible and accountable for the Dispatch and Delivery teams (drivers, guides, dock workers and dispatchers) 160 employees.
- Managed and ensured that all Dock workers and Driver teams were on time for the inflight catering deliveries for a daily of 200 flights.
- Oversaw team of 110 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Organized records of vehicles, schedules and completed orders.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Recruited and evaluated qualified applicants to optimize team assignments.
- Designed and implemented schedules, and new policies while collaborating with other managers to optimize operational procedures and establish clear objectives.
- Mentored junior team members and managed employee relationships.
Operations Manager
Do & Co Chicago Catering INC
02.2017 - 06.2023
- Fully responsible and accountable for the In-House Operation department of 80 people
- Successfully managed the Operation team providing all necessary equipment for the Food Production department.
- Maintained and oversaw the scheduling, training, and inventory control for the entire department.
- Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Devised and implemented policies and standard operating procedures and managed quality, customer service, and logistics.
- Recruited, hired, trained, coached, and mentored crew members on the proper and timely application of projects and company policies.
- Oversaw financial management, budget management, accounting, and payroll activities ( $4M Budget size)
- Collaborated with the other team leaders in ensuring complete integrity and the highest quality of the performed audits.
- Ensured and reinforced full compliance with all federal, state, local, and company regulations for safety and operations.
- Analyzed and implemented cost control measures on material, supply, and equipment operational expenses.
- Led and supervised employees in understanding and meeting changing customer needs and internal Hygiene & Safety rules at the Food production sites.
Dispatch Coordinator
Turkish Do & Co Airline Catering
06.2013 - 12.2016
- Fully responsible and accountable for the Dispatch and Delivery teams (drivers, service representatives, and dispatchers) team size level 200 employees
- Managed and ensured that all Assembly, Food Packing, and Driver teams were on time for the inflight catering deliveries.
- Operated and oversaw all Government VIP flights from menu design/preparation to on-time delivery to the VIP aircraft.
- Recruited and evaluated qualified applicants to optimize team assignments.
- Performed forecasting analysis on manpower requirements based on daily workload and company KPI targets. Able to manage the team for more than %95 on time deliveries.
- Designed and implemented schedules, and new policies while collaborating with other managers to optimize operational procedures and establish clear objectives.
- Scheduled and dispatched workers, equipment, or service vehicles to key locations using communication equipment.
- Ordered and maintained necessary supplies and equipment for personal issuance.
- Mentored junior team members and managed employee relationships.
- Oversaw the vehicle fleet maintenance with the assigned Fleet Supervisor.
- Dispatched and monitored drivers to meet daily delivery needs for maximum customer satisfaction.
Duty Officer
Turkish Do & Co Airline Catering
07.2009 - 06.2013
- Created positive work environment for employees and delivered exceptional customer service.
- Collaborated with upper management to improve productivity of operations.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Abroad duties for Community VIP flights. (Organized the return catering loading at other stations with Food production teams or own)
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned work and monitored performance of project personnel.
Service Representative
Turkish Do & Co Airline Catering
06.2008 - 07.2009
- Managed on time service to all International flights.
- Briefed the inflight catering loading on board to cabin crew.
- Delivered fast, friendly and knowledgeable service for routine questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Passenger Service Agent
Celebi Ground Handling
06.2005 - 11.2007
- Assisting ticketed passengers during check-in, helping them check luggage and print boarding passes, and ensuring that have proper documentation to board the plane.
- Collected baggage charges and accepted baggage for check-in.
- Managed gate, ramp and cabin services for each flight.
- Operated computerized system to handle ticketing and check-ins.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
Education
Bachelor's Degree - Economics
University of Istanbul
Istanbul06.2007
High School Diploma -
Vefa High School
Istanbul06.2003
Skills
- Planning and Implementation
- Decision Making
- Goal Setting
- Problem-Solving
- Customer Service
- Staff Scheduling
- Operations Oversight
- Problem Anticipation and Resolution
- Budget Control
- Delegating Work
Certification
- ServSafe Manager - 2022
- Powered Industrial Truck Train-the-Trainer Course - 2022
- HACCP Training for Food processors and Manufacturers - 2019
- Safety Management System - 2014
- Team Building and Effective Communication - 2007
Timeline
Transportation Manager
Gate Gourmet
07.2023 - Current
Operations Manager
Do & Co Chicago Catering INC
02.2017 - 06.2023
Dispatch Coordinator
Turkish Do & Co Airline Catering
06.2013 - 12.2016
Duty Officer
Turkish Do & Co Airline Catering
07.2009 - 06.2013
Service Representative
Turkish Do & Co Airline Catering
06.2008 - 07.2009
Passenger Service Agent
Celebi Ground Handling
06.2005 - 11.2007
Bachelor's Degree - Economics
University of Istanbul
High School Diploma -
Vefa High School
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