Summary
Overview
Work History
Education
Skills
Timeline

Centarius Williams Jr.

Call Center Customer Service Representative/Sales Representative
4320 Sunbeam Road Apt 412 Jacksonville,FL

Summary

Knowledgeable and dedicated Customer Service professional offering 5 years of extensive experience in progressive roles of accountability and leadership. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and focused on developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative

Fanatics
Jacksonville, FL
10.2019 - 03.2020
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Promoted available products and services to customers during service, account management and order calls.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Logged call information and solutions provided into Oracle database.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Exceeded call monitoring expectations through accurate reporting and processing.
  • Responded to customer comments and questions via LiveChat during shifts.

At&t Call Center Representative

Teleperformance USA
Albany, GA
11.2016 - 01.2017
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.

Education

High School Diploma -

Camden County High School
08.2011 - 05.2015

Supply Chain & Logistics

Albany State University, Albany, GA
08.2015 - 03.2017

I did not have a co-signer after sophomore year so i had to withdraw for financial reasons. I do plan on finishing to pursue a bachelors in Supply Chain & Logistics.

Skills

    Stock management

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Timeline

Customer Service Representative - Fanatics
10.2019 - 03.2020
At&t Call Center Representative - Teleperformance USA
11.2016 - 01.2017
Albany State University - , Supply Chain & Logistics
08.2015 - 03.2017
Camden County High School - High School Diploma,
08.2011 - 05.2015

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Centarius Williams Jr.Call Center Customer Service Representative/Sales Representative