Centoria Warrren
Montgomery
Summary
Dynamic Assistant Manager with a proven track record at Claire's Stores Inc, excelling in customer service and team leadership. Enhanced sales through strategic merchandising and effective staff training, achieving consistent growth. Skilled in money handling and problem-solving, fostering a positive shopping experience while driving operational excellence.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Claires Stores Inc
04.2025 - Current
- Assisted in daily store operations, ensuring efficiency and optimal customer service.
- Executed visual merchandising strategies to enhance product displays and drive sales.
- Supported inventory management by tracking stock levels and conducting regular audits.
- Trained new team members on operational procedures and customer engagement techniques.
- Collaborated with management to address customer inquiries and resolve issues promptly.
- Monitored sales performance and provided feedback for continuous improvement initiatives.
- Implemented promotional activities to increase foot traffic and enhance brand visibility.
- Maintained cleanliness and organization of the store environment to promote a positive shopping experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales Associate
Chevron
01.2023 - 01.2024
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Maintained store displays and inventory levels to ensure product availability and visibility.
- Processed transactions accurately using point-of-sale systems, ensuring financial integrity.
- Collaborated with team members to achieve daily sales targets through effective communication.
- Conducted regular stock checks and organized merchandise to optimize store layout.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Beverage Server
Windcreek Casino
08.2020 - 03.2023
- Delivered exceptional beverage service to enhance guest experiences and satisfaction.
- Maintained cleanliness and organization of service areas to ensure compliance with health regulations.
- Collaborated with kitchen and bar staff to streamline order processing and improve efficiency.
- Resolved guest inquiries and complaints promptly, fostering a positive atmosphere.
- Developed strong relationships with regular patrons, contributing to repeat business and loyalty initiatives.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Education
High School Diploma -
Jefferson Davis High School
Montgomery, ALSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
Timeline
Assistant Manager
Claires Stores Inc
04.2025 - Current
Sales Associate
Chevron
01.2023 - 01.2024
Beverage Server
Windcreek Casino
08.2020 - 03.2023
High School Diploma -
Jefferson Davis High School