Centrall Phillips
Homestead,FL
Summary
Reliable personal care professional bringing 3 years of experience in Personal Care Assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life. Multi-talented Personal Care Aide with 3 years supporting patients with tasks of daily living. Skilled at caring for patients' healthcare needs, grooming, and light housekeeping. Professional and clear communicator when instructing and assisting patients as well as when reporting information to supervisors. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care. Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies. Dependable caregiver with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states. Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills. Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes. Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need. Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated professional offering. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
4
4
years of professional experience
Work History
Caregiver
Team Risk Management
Homestead, FL
04.2020 - Current
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Consulted with client care team to continually update care plans.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Educated families about available resources for home health care services in the local community.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Monitored health and well-being of clients and reported significant health changes.
- Assisted clients with maintaining good personal hygiene.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Organized oral medications for clients following dosage and schedule requirements.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Helped clients get in and out of beds and wheelchairs.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Laundered clothing and bedding to prevent infection.
- Reported concerns to nurse supervisor to promote optimal care.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Instructed family members on how to provide bedside care.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with others to discuss new opportunities.
Customer Service Representative
Alorica
Cutler Bay, FL
01.2021 - 12.2023
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
- Excelled in exceeding daily credit card application goals.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Mentored new employees on procedures and policies to maximize team performance.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Increased customer traffic count by 100% and retail sales by 100%.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided top quality control and eliminated downtime to maximize revenue.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Increased customer satisfaction ratings Numbers by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Promoted available products and services to customers during service, account management and order calls.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Took special orders in person and over telephone, generating additional revenue every month.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Made outbound calls to obtain account information.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Surpassed sales goals through implementation of successful marketing strategies.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Improved customer service wait times to mitigate complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Contacted customers about potential service upgrades, new type services and account changes.
Education
High School Diploma -
Nation High School
Miami, FL01-2010
Skills
- Flexible Schedule
- Daily Living Assistance
- Case Management Experience
- Relationship Building
- Medication and Appointment Reminders
- Patient Care
- Knowledge of State Regulations
- Records Management
- Hoyer Lifting Equipment
- Patient Assessments
- Personal Hygiene Assistance
- Records Maintenance
- Compassionate Communication
- Dementia Care
- Housekeeping
- Community Activities
- COVID-19 Safety Policies
- Heavy Lifting
- Respectful and Compassionate
- Medical Record-Keeping
- Medication Administration
- First Aid and Safety
- Strong Ethics
- Supportive Companionship
- Quality Program Protocols
Timeline
Customer Service Representative
Alorica
01.2021 - 12.2023
Caregiver
Team Risk Management
04.2020 - Current
High School Diploma -
Nation High School
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