Ekisha Franklin
Centennial,United States
Summary
Proactive and meticulous team player with over 10 years of experience in the medical industry. Adept in inventory control, sales, staff training, and development. Demonstrated dedication as a medical professional, consistently achieving company goals through organized practices. Thrives under pressure, excels in adapting to new situations and challenges to enhance the organizational brand.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
Community Medical Services
09.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Unit Coordinator/ Medical Biller
Highland Behavioral Health System
04.2023 - 07.2023
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Collected and analyzed data related to customer service, patient charges and supply utilization.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
Office Manager
Franklin Heating And Air
07.2004 - 03.2023
- Oversaw quality control and productivity rates to increase revenue and production times.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Billing Specialist
Christ Community Dental Health Services
02.2021 - 12.2022
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Chiropractic Assistant
Cannon Chiropractic
04.2017 - 10.2020
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed electric muscle stimulation, massage and mechanical traction.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Office Assistant
Sidney Krieger Ophthalmologist
08.2016 - 10.2017
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Verified accuracy of business records by consistently updating customer information.
Phone Triage Nurse
Baptist Memorial Hospital
09.2010 - 06.2015
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Advised patients on pre- and post-operative instructions, medication administration, and symptoms indicating emergency care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
Education
Associate Of Applied Science -
Mid America Nazarene University
Olathe, KSSkills
- Customer Relations
- Written Communication
- Information Protection
- Credit and Collections
- Microsoft Office
- Billing and Invoicing
- Office Management Software
- Financial Management and Reporting
- Handling Complaints
- Scheduling
- Documentation
Certification
- CPR Certified
- First-Aid Certified
Timeline
Office Manager
Community Medical Services
09.2024 - Current
Unit Coordinator/ Medical Biller
Highland Behavioral Health System
04.2023 - 07.2023
Billing Specialist
Christ Community Dental Health Services
02.2021 - 12.2022
Chiropractic Assistant
Cannon Chiropractic
04.2017 - 10.2020
Office Assistant
Sidney Krieger Ophthalmologist
08.2016 - 10.2017
Phone Triage Nurse
Baptist Memorial Hospital
09.2010 - 06.2015
Office Manager
Franklin Heating And Air
07.2004 - 03.2023
Associate Of Applied Science -
Mid America Nazarene University
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