Centuree McCoy
Albuquerque,NM
Summary
Compassionate mental health professional with broad experience in providing emotional, physical and mental support to diverse community members. Possess strong interpersonal skills, adept at building trust and rapport within challenged or vulnerable populations. Demonstrated ability to work collaboratively within multidisciplinary teams while maintaining focus on client-centered goals. Proven record of implementing innovative programs that improve community health and wellness.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Community Support Worker
Heart and Soul of NM
Albuquerque, NM
05.2023 - Current
- Provided transportation for clients to various appointments or activities as required.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Provided emotional support and encouragement throughout treatment process.
- Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
- Coordinated with other agencies to ensure comprehensive services were provided to clients.
- Provided emotional support and encouragement during difficult times.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
- Counseled clients on mental health issues such as depression, anxiety, substance abuse.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Developed individualized plans for clients and monitored progress towards goals.
Case Manager
NM Quality Case management
Albuquerque, NM
01.2022 - 04.2023
- Participated in interdisciplinary team meetings to discuss treatment options.
- Monitored client progress through regular follow-up contacts.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Maintained accurate case records and documentation according to agency guidelines.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Maintained confidentiality and adhered to professional ethics and standards.
- Participated in professional development opportunities to stay current with best practices in case management.
Residential House Manager/Patient Care Coordinator
Providence Support Services
Albuquerque, NM
11.2018 - 01.2023
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed household errands and other essential duties.
- Acted as a liaison between the client's family members and medical team during times of need.
- Monitored clients' progress throughout their course of treatment; adjusted interventions as needed based on changes in condition or circumstances.
- Facilitated group activities designed to promote socialization among residents and clients.
- Investigated incidents involving clients or staff members reported by direct care workers.
- Provided crisis intervention services when needed to address challenging behaviors exhibited by residents and clients.
- Conducted regular training sessions on safety protocols for direct support personnel.
- Created and maintained a positive work environment through effective communication with staff, residents, families, and other stakeholders.
Guardian Advocate
Honor Guardianship services
Albuquerque, NM
01.2018 - 04.2020
- Ensured compliance with applicable federal, state and local regulations concerning guardianships and conservatorships.
- Collaborated with family members, social workers, attorneys, case managers and other professionals to ensure continuity of care for the individual.
- Maintained accurate records of all activities related to each case.
- Provided emotional support and encouragement to clients during difficult times.
- Acted as a liaison between family members, healthcare providers, lawyers and other professionals involved in the case.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Guided clients through transition to independent living within community.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
Day Habilitation Specialist
Cfc-center
Albuquerque, NM
01.2016 - 12.2017
- Maintained accurate records of all services provided to clients including progress notes, incident reports, service logs.
- Collaborated closely with other professionals such as doctors, nurses, therapists, case managers.
- Communicated effectively with families and caregivers about the progress of their loved ones.
- Assisted individuals in developing and refining life skills such as hygiene, communication, problem-solving, money management, and interpersonal relationships.
- Organized outings for individuals with disabilities to attend cultural events or participate in leisure activities.
- Provided emotional support to participants throughout the day habilitation process.
- Developed individualized plans for each participant based on their abilities and interests.
Mental Health Technician
Desert Hills
Albuquerque, New Mexico
02.2014 - 12.2015
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Developed positive relationships with patients while maintaining professional boundaries.
- Supported clients in developing daily living skills such as budgeting money or time management.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Maintained accurate records of patient progress and treatment plans.
- Provided excellent service to patients through personable communication.
Child Care Facilitator
El Ranchito De Los Ninos
Albuquerque, NM
02.2013 - 01.2014
- Attended community events that promoted awareness about available resources for at-risk populations.
- Worked closely with social workers and other professionals involved in a child's life while they are in the system.
- Maintained accurate records of all documentation related to each child's case file.
- Provided crisis intervention services when needed.
- Developed and implemented individualized service plans for foster care children.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Developed and implemented lesson plans and activities for children of various ages.
Home Health Care Assistant
Cowin clinic
Albuquerque, New Mexico
11.2012 - 01.2013
- Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
- Monitored fluid intake and output levels for accuracy reporting purposes.
- Transported clients to medical appointments or other errands.
- Administered medications according to physician orders and monitored side effects.
- Ensured patient safety by monitoring vital signs and providing fall prevention techniques.
- Maintained a clean work environment while adhering to infection control policies and procedures.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Direct Support Professional Supervisor
The New Beginnings
Albuquerque, NM
01.2010 - 11.2012
- Assisted individuals in development of social skills to become integrated in community.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Tracked and reported clients' progress based on observations and conversations.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Used approved crisis intervention techniques in emergency situations.
- Provided guidance to direct support professionals in the performance of their job duties.
- Collaborated with external agencies such as mental health providers, educational institutions, and state licensing boards, as needed.
Medically Fragile Care Provider
Casa Angelica
Albuquerque, New Mexico
07.2007 - 12.2009
- Supported children with special needs, adapting activities to meet diverse requirements.
- Kept records of daily observations and information about activities, meals served, and medications administered.
- Engaged in creative problem-solving techniques to handle challenging behaviors effectively while maintaining respect for the individual's dignity.
- Participated in community outings and social events with clients to increase their quality-of-life experiences.
- Encouraged independence and self-advocacy among clients through positive reinforcement strategies.
- Conducted sensory integration activities to help clients manage sensitivities or enhance sensory processing.
Direct Support Professional
Adelante Development Center Inc Adelante
Albuquerque, New Mexico
02.2006 - 06.2007
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Assisted in planning and implementing recreational activities for participants.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Used approved crisis intervention techniques in emergency situations.
- Assisted individuals in learning and developing new skills.
Education
High School Diploma -
Central New Mexico Community College
Albuquerque, NMSkills
- Individualized support
- Social integration
- Drug abuse prevention
- Client Needs Assessments
- Life Skills Training
- Disability Awareness
- Behavioral support
- Client Advocacy
- Community Outreach
- Service planning
- Budgeting and finance
- Health Promotion
- Program Planning
- Clerical Support
- Recreational Activities
- Volunteer Coordination
- Self Motivation
- Interpersonal Skills
- Organizational Skills
- Adaptability and Flexibility
- Analytical Thinking
- Quality Assurance Controls
- Progress Evaluations
- Administration and management
Certification
- CPR and First Aid
- Advocacy 101
- Defensive Driving
- Handle with Care
- Assisting with medication delivery
- Somatic understanding, and interventions
- LGBTQIA+/queer competencies: Ethics and Diversity
- ANE
- Treatment Guardian Training
- Transporting passengers with special needs
- Behavioral support and crisis intervention
Timeline
Community Support Worker
Heart and Soul of NM
05.2023 - Current
Case Manager
NM Quality Case management
01.2022 - 04.2023
Residential House Manager/Patient Care Coordinator
Providence Support Services
11.2018 - 01.2023
Guardian Advocate
Honor Guardianship services
01.2018 - 04.2020
Day Habilitation Specialist
Cfc-center
01.2016 - 12.2017
Mental Health Technician
Desert Hills
02.2014 - 12.2015
Child Care Facilitator
El Ranchito De Los Ninos
02.2013 - 01.2014
Home Health Care Assistant
Cowin clinic
11.2012 - 01.2013
Direct Support Professional Supervisor
The New Beginnings
01.2010 - 11.2012
Medically Fragile Care Provider
Casa Angelica
07.2007 - 12.2009
Direct Support Professional
Adelante Development Center Inc Adelante
02.2006 - 06.2007
High School Diploma -
Central New Mexico Community College
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