Centuree Mccoy
Albuquerque,NM
Summary
Professional with significant experience in case management, skilled in developing and implementing client care plans that address individual needs and circumstances. Known for fostering team collaboration and driving results, adaptable to changing environments, and capable of managing multiple priorities. Proficient in needs assessment, resource coordination, and client advocacy, consistently maintaining high standards and results-oriented approach.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Community Support Worker
Heart and Soul of NM
Albuquerque, NM
05.2023 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Developed and maintained strong, supportive relationships with clients to promote mental health and emotional well-being.
Case Manager
NM Quality Case Management
Albuquerque, NM
01.2022 - 04.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
Residential House Manager/Care Coordinator
Providence Support Services
Albuquerque
11.2018 - 01.2023
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.
- Implemented conflict resolution strategies when mediating disputes between residents or staff members.
- Improved overall house cleanliness, implementing strict cleaning schedules for staff members.
- Conducted regular performance evaluations for staff members, providing constructive feedback on areas needing improvement.
- Managed day-to-day operation of home to comply with regulations and agency standards.
Treatment Guardian/Guardian Advocate
Honor Guardianship Services
Albuquerque
01.2018 - 04.2021
- Coordinated with other departments on matters related to security and safety policies.
- Maintained confidentiality of sensitive information at all times while adhering to relevant privacy regulations.
- Improved communication among team members by developing daily briefing sessions.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies.
- Helped clients navigate social services system and access needed resources.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Coordinated with different service providers to meet clients' individual needs.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Tracked service activities and outcomes against outlined plans and goals.
Day Habilitation Specialist
Center For Function And Creativity
Albuquerque, NM
01.2016 - 10.2018
- Served as a liaison between clients'' families, healthcare providers, therapists, educators, employers when required for coordinated care efforts.
- Developed trust among clients, family members, and staff through open communication and consistent follow-through on commitments.
- Promoted client independence by maintaining a safe and structured environment that encouraged skill development.
- Developed creative strategies to motivate clients toward reaching their full potential within the day habilitation setting.
- Evaluated client progress regularly, adjusting care plans as needed to maximize effectiveness and success rates.
- Transported people supported to appointments and community outings.
- Assisted management in developing programs for better client progress and overall satisfaction.
- Provided one-on-one support during community outings or specialized appointments as necessary to ensure safety and inclusivity.
- Enhanced client engagement by incorporating individualized activities and goal-oriented tasks in daily routines.
- Monitored onsite medication administration procedures closely following regulatory requirements outlined by state licensing authorities.
- Maintained up-to-date knowledge of best practices in the field through ongoing professional development opportunities.
Lead Mental Health Technician
Desert Hills
Albuquerque, NM
02.2013 - 01.2014
- Coordinated with healthcare providers to ensure timely delivery of medications, treatments, and other necessary services for patient care.
- Assisted therapists in developing and updating treatment goals, ensuring relevant interventions were implemented for optimal outcomes.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of mental health care.
- Enhanced patient care by implementing individualized treatment plans and collaborating with multidisciplinary teams.
- Maintained a safe and therapeutic environment for patients by conducting regular safety checks and adhering to established protocols.
- Provided effective leadership to junior mental health technicians through mentorship, guidance on best practices, and constructive feedback.
- Increased patient satisfaction by providing compassionate support and encouraging open communication regarding their mental health needs.
- Promoted recovery-oriented care by fostering a sense of hope, empowerment, and self-determination among patients.
- Reduced instances of aggressive behavior in patients through effective crisis intervention techniques and de-escalation strategies.
- Documented patient progress accurately, maintaining confidentiality while adhering to HIPAA regulations and facility guidelines.
Child Care Facilitator
El Ranchito De Los Ninos
Albuquerque
02.2013 - 01.2014
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
- Guided children in developing problem-solving skills through structured games, role-playing scenarios, and teachable moments throughout the day.
- Collaborated with fellow facilitators on planning engaging thematic units that aligned with the center''s educational philosophy.
- Improved children''s cognitive skills with interactive learning games, puzzles, and hands-on experiences.
- Coordinated special events such as field trips, holiday celebrations, and parent-teacher conferences to create a well-rounded educational experience for all children involved.
- Supported the individual needs of each child by providing personalized care plans tailored to their unique strengths and challenges.
- Facilitated smooth transitions between daily activities by employing clear communication strategies and consistent routines.
- Maintained a safe and nurturing environment for children to thrive in, conducting regular safety checks of play areas and equipment.
Home Health Aide
Cowin Clinic
Albuquerque, NM
11.2012 - 01.2013
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Direct Support Professional
The New Beginnings
Albuquerque, NM
01.2010 - 11.2012
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Medically Fragile Provider
Casa Angelica
Albuquerque, NM
07.2007 - 12.2009
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported families in developing individualized care plans to address the specific needs of each child.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Promoted physical fitness with adaptive exercises designed to accommodate various limitations or disabilities.
- Developed creative problem-solving skills among special needs children through guided play sessions that encouraged critical thinking.
Direct Support Professional
Adelante Development Center Inc Adelante
Albuquerque, NM
02.2006 - 06.2007
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Education
High School Diploma -
Central New Mexico Community College
Albuquerque, NMSkills
- Positive attitude
- Community integration
- Patience and empathy
- Care plan management
- Documentation and reporting
- Health and safety requirements
- Information gathering
- Healthcare operations
- Individualized care planning
- Scheduling
- Computer skills
- Customer service
Certification
- Certified Community Health Worker (CCHW) - National Association of Community Health Workers.
- CPR/AED Certification
- First Aid Certification
- SOAR certified
- Advocacy 101
- ANE
- Treatment guardianship certificate
- Defensive driving
- Assisting with medication delivery
- Somatic understanding and interventions
- LGBTQIA+/queer competencies: Ethics and Diversity
- Behavioral support/Crisis Intervention
- Transporting passengers with special needs
- The American Society of Addiction Medicine (ASAM)
Timeline
Community Support Worker
Heart and Soul of NM
05.2023 - Current
Case Manager
NM Quality Case Management
01.2022 - 04.2023
Residential House Manager/Care Coordinator
Providence Support Services
11.2018 - 01.2023
Treatment Guardian/Guardian Advocate
Honor Guardianship Services
01.2018 - 04.2021
Day Habilitation Specialist
Center For Function And Creativity
01.2016 - 10.2018
Lead Mental Health Technician
Desert Hills
02.2013 - 01.2014
Child Care Facilitator
El Ranchito De Los Ninos
02.2013 - 01.2014
Home Health Aide
Cowin Clinic
11.2012 - 01.2013
Direct Support Professional
The New Beginnings
01.2010 - 11.2012
Medically Fragile Provider
Casa Angelica
07.2007 - 12.2009
Direct Support Professional
Adelante Development Center Inc Adelante
02.2006 - 06.2007
High School Diploma -
Central New Mexico Community College