Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ceola Johnson-Cook

Riverdale,GA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience in customer service in busy and successful fast-paced setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Mainsailhotels
01.2024 - Current
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Used internal software to process reservations, check-ins and check-outs.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Stored guest valuables in safe and individual boxes for security.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Enforced policies and procedures to increase efficiency.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Collected room deposits, fees, and payments.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Hostess

Mainsailhotels
03.2023 - 12.2023
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Advised customers about special offerings and menu items to help drive sales.
  • Provided patrons with estimated waiting times during peak service hours.
  • Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
  • Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Coordinated closely with event planners for successful execution of private functions held at restaurant.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Completed daily side work and opening and closing duties without fail.
  • Increased restaurant efficiency by maintaining organized host stand, including menus, reservation logs, and seating charts.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Answered customer questions about hours, seating, and menu information.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Streamlined check-in process for large groups or events by implementing a pre-registration system.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered phone calls to take orders, give information and document reservations.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring positive dining experience for all guests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Implemented improvements in reservation system management resulting in fewer scheduling conflicts or overbooking during high-volume periods.
  • Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Seated patrons based on guest preferences and seating availability.
  • Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Used cash registers and credit card machines to cash out customers.
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
  • Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
  • Opened and closed seating sections according to volume of guests.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Paid attention to detail while completing assignments.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Applied effective time management techniques to meet tight deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Strengthened communication skills through regular interactions with others.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Resolved problems, improved operations and provided exceptional service.

Guest Relations Manager

Rooftop LOA
04.2022 - 02.2023
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Recommended hotel services or amenities that guest may find useful.
  • Monitored online reviews and feedback, identifying areas for improvement and implementing changes accordingly.
  • Greeted guests upon arrival and offered assistance.
  • Created and managed accurate occupancy forecasts and budgets.
  • Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
  • Developed and implemented guest relations policies, ensuring a consistent high-quality experience for all visitors.
  • Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Fostered safe lodging environment with reliable and effective security services.
  • Developed and implemented promotional strategies to increase occupancy.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Introduced new methods of gathering feedback from guests to ensure continuous improvement in products/services offered.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
  • Conducted regular training sessions for Guest Relations team members, enhancing their communication skills and knowledge of hotel facilities.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Surveyed guests to check for areas in need of improvement.
  • Facilitated clear communication between departments to address any potential issues affecting guest satisfaction before they arose.
  • Coached and developed associates to improve soft skills and recovery techniques.
  • Provided guest assistance and recommendations for tourist attractions.
  • Motivated and rewarded employees to improve engagement.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Conducted regular training sessions for staff to keep up to date with customer service practices.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Maintained consistent positive customer feedback.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Liaised closely with sales teams to develop strategies that targeted specific market segments resulting in increased guest bookings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Streamlined check-in processes, reducing wait times and improving overall guest satisfaction.
  • Enhanced response and resolution systems to meet changing demands.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Fostered a culture of exceptional customer service within the Guest Relations department through ongoing coaching and development opportunities for team members.
  • Supervised team of 25 host/hostesses and helped to resolve issues arising during shifts.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Planned and implemented promotional activities to increase customer satisfaction.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Played a pivotal role in crisis management situations, ensuring the safety and comfort of guests while minimizing negative impacts on the rooftop's reputation.
  • Developed and maintained strong partnerships with local attractions and tour operators to provide diverse activity options for guests during their stay.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Implemented successful strategies to increase customer satisfaction.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Monitored guest feedback, using to improve service and departmental operations.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Developed and implemented strategies to uphold safety and security of guests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Created monthly reports on guest feedback trends, providing valuable insights to guide improvements in operations and services.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Passionate about learning and committed to continual improvement.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked well in a team setting, providing support and guidance.

Fresh Food & Merchandising Associate

Sam's Club
07.2019 - 03.2022
  • Trained new merchandising associates on company standards, guidelines, and best practices.
  • Picked and packed order items.
  • Implemented sales strategies to generate leads and maximize profit margins.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Conducted regular inventory checks, identifying discrepancies and replenishing stock as needed.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Rotated perishable foods effectively, reducing waste and ensuring product freshness.
  • Optimized store layout by consistently monitoring traffic flow patterns and adjusting merchandise placement accordingly.
  • Participated in staff training sessions to stay current on company policies, procedures, and product offerings.
  • Managed efficient cash register operations.
  • Contributed to the overall success of the store by proactively identifying opportunities for improvement and implementing effective solutions.
  • Maintained proper food safety standards to minimize risk of contamination and ensure consumer safety.
  • Demonstrated strong knowledge of produce varieties and preparation techniques, providing valuable information to customers seeking assistance.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Verified deliveries against invoices to complete shortage and overage reports.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and productivity.
  • Efficiently restocked produce section during busy hours, minimizing disruptions to customer shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Scanned shelves and product cases for expired stock and outdated items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided ongoing support to new hires during their training period, sharing best practices culled from personal experience.
  • Exceeded departmental sales goals through exceptional customer service skills combined with expert product knowledge.
  • Used knives, hand-held peelers and choppers to cut, trim and wrap produce for individual sale.
  • Enhanced customer satisfaction by providing fresh and high-quality products daily.
  • Assisted customers with their inquiries, offering personalized recommendations for optimal service experience.
  • Stayed informed about seasonal produce trends and offered relevant suggestions to shoppers looking for inspiration or variety in their meal planning efforts.
  • Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
  • Managed the presentation of displays, creating visually appealing arrangements that attracted customer attention and increased sales potential.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Supported store management by executing additional tasks as needed, including cashier functions or assisting in other departments when necessary.
  • Referred to established price lists to stamp and attach price tags on merchandise.
  • Promoted positive relationships among coworkers by fostering open communication channels within the team.
  • Developed strong rapport with customers and created positive impression of business.
  • Verified proper merchandising for freshness and quality of goods by properly handling produce, minimizing damage and spoilage of products.
  • Utilized strong multitasking abilities in handling multiple customer inquiries simultaneously while maintaining a professional demeanor at all times.
  • Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Communicated effectively with suppliers to ensure timely deliveries of fresh products according to store needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Wrapped, boxed and weighed bakery department products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Identified issues, analyzed information and provided solutions to problems.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked effectively in fast-paced environments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Conducted market research on competitors'' strategies to identify areas of opportunity for improvement in-store offerings or merchandising techniques.
  • Received new stock and input values into computer system.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Pre-assembled containers to be easily selected by packing associates.
  • Optimized store layout for increased foot traffic and easier navigation for customers.
  • Safely and securely loaded items to prevent damage during transport.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Improved product visibility by creating eye-catching merchandise displays.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Verified products appeared at correct locations in proper quantities.
  • Maintained integrity of units and accuracy of pricing to minimize waste.
  • Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Greeted customers and directed to requested products.
  • Recorded daily activities for inventory control.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
  • Trained and managed merchandising associates to uphold company standards in customer service and product information.

Cashier/Morning Stocker

Kroger
03.2018 - 06.2019
  • Identified and resolved discrepancies and errors in customer accounts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Upsold additional products and services to customers, increasing revenue.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Processed refunds and exchanges in accordance with company policy.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Built relationships with customers to encourage repeat business.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Lifted up to 60 pounds at once and used forklift to move heavier loads.
  • Operated cash register to record transactions accurately and efficiently.
  • Addressed customer needs and made product recommendations to increase sales.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Greeted customers entering store and responded promptly to customer needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Set up new sales displays each week with fresh merchandise.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Identified issues, analyzed information and provided solutions to problems.
  • Provided professional services and support in a dynamic work environment.
  • Learned and adapted quickly to new technology and software applications.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked well in a team setting, providing support and guidance.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked effectively in fast-paced environments.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Enhanced store organization by efficiently unloading and stocking merchandise during early morning shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.

Picker

Amazon
05.2016 - 02.2018
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Greeted customers and directed to requested products.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Followed orders precisely for correct items, sizes and quantities.
  • Sorted and organized items in designated areas for easy access.
  • Participated in regular training sessions to stay updated on best practices and new technologies related to picking processes.
  • Picked and packed order items.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Managed timely and effective replacement of damaged or missing products.

Education

High School Diploma -

LaFayette High School
LaFayette, GA
05.2016

Skills

  • Customer Service
  • Housekeeping
  • Sales expertise
  • Bookkeeping
  • Marketing
  • Staff Supervision
  • Guest Relations
  • Tour Arrangements
  • Hospitality service expertise
  • Problem-Solving
  • Event Coordination
  • Reservation Management
  • Hospitality services

Certification

  • CPR/BLS License

Timeline

Front Desk Agent

Mainsailhotels
01.2024 - Current

Hostess

Mainsailhotels
03.2023 - 12.2023

Guest Relations Manager

Rooftop LOA
04.2022 - 02.2023

Fresh Food & Merchandising Associate

Sam's Club
07.2019 - 03.2022

Cashier/Morning Stocker

Kroger
03.2018 - 06.2019

Picker

Amazon
05.2016 - 02.2018

High School Diploma -

LaFayette High School

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Ceola Johnson-Cook