Ceonia McCorvey
System Adminitstrator
Fort Walton Beach,FL
Summary
I am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. My abilities also consist of a resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 3 years of progressive IT experience. I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Loctician
RaHstaLocs, LLC
Fort Walton Beach, FL
07.2022 - Current
- Recommended hairstyles to complement client's face, lifestyle and preferences.
- Shampooed, conditioned and retwist using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Scheduled customer appointments and rearranged individual time slots to meet demand..
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
- Educated customers on products to maximize benefits.
Account Services
Navy Federal Credit Union
Remote , Florida
05.2022 - 07.2022
- Displayed enthusiasm and delivered great service during client meetings, resulting in boost in customer satisfaction.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Handled upset customers in fast-paced remote setting in coordination with solid team of 40 customer service associates.
- Investigated and resolved customer inquiries and complaints quickly.
- Effective liaison between customers and internal departments.
- Implemented and developed customer service training processes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted available products and services to customers during service, account management and order calls.
Solution Specialist
VERIZON
Destin , Florida
01.2017 - 12.2021
- Creating additional sales opportunities through creative marketing campaigns
- Increased revenue by 15% to provide top product quality control and eliminate downtime.
- Continually increasing knowledge of telecommunications products and services
- Observing retail sales reps selling process, teaching best practices and ensuring delivery of top-tier customer service
- Seeking additional sales through creative marketing and community involvement
- Developing and monitoring action plans for the accomplishment of daily/month sales goals.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Decreased process discrepancies, proactively inspecting performance and site safety while monitoring project status.
- Implemented corrective actions to fix root causes of various issues.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Inspected products as part of adherence to quality standards.
- Improved operational processes by hiring and training personnel to drive ideal productivity.
GDIT/FEMA Associate
Apex Systems
Remote, Florida
01.2021 - 06.2021
- Submit and reconcile expense reports.
- Obtained Public Trust Clearance.
- Provide information by answering questions and requests
- Generate reports. Handle multiple projects. Reply to email, telephone.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers after completed assitance to assess satisfaction and resolve technical or service concerns.
- Help people who have been affected by storms and need Federal Assistance.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
Counter Manager
Macy's
Tallahassee, Florida
05.2012 - 08.2016
- Macy’s Department store
- Developing/coaching a team of Lancôme advisors by role modeling MAGIC selling and utilizing MyClient and setting an example for team environment
- Consistently reaching goals in presale and daily goals
- Driving counter results by utilizing sales reports to identify opportunities for product sales growth
- Executing Macy’s and Lancôme counter merchandise standards though event planning, and collaborating with Macys, Lancôme and other cosmetics departments to drive counter and department sales.
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
Education
Bachelor of Science - Cyber Criminology
Florida State University
Tallahassee, FL 08.2014 - 04.2016
Associate of Science - General Studies
Tallahassee Community College
Tallahassee, FL 08.2010 - 12.2012
Skills
Attention to detail and problem-solving skillsundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Loctician
RaHstaLocs, LLC
07.2022 - Current
Account Services
Navy Federal Credit Union
05.2022 - 07.2022
GDIT/FEMA Associate
Apex Systems
01.2021 - 06.2021
Solution Specialist
VERIZON
01.2017 - 12.2021
Bachelor of Science - Cyber Criminology
Florida State University
08.2014 - 04.2016
Counter Manager
Macy's
05.2012 - 08.2016
Associate of Science - General Studies
Tallahassee Community College
08.2010 - 12.2012
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