Hi, I’m
C. E. PATTEN, II
Strategic Leader
Atlanta,GA
Imagination is everything. It is the preview of life’s coming attractions.
Albert Einstein
Summary
Engineer | Consultant | Servant Leader | Prescient problem-solver
Proven senior leader with 18+ years experience aligning business strategy and goals to achieve the best operational imperatives with minimum resource expenditures. Growth-focused thought leader with expertise spanning C-suite, multiple industries, business intelligence, and technology. Adept at driving organizational transformation through technology, focusing on sustainable and innovative solutions. Luminary with keen communication and organizational skills, facile intelligence, and professional fiscal management. Savant in the following areas: equity, diversity, and inclusion; nonprofit management; innovation; and technology.
Overview
18
years of professional experience
4
Certifications
Work History
BOYS & GIRLS CLUB OF METRO ATLANTA, Atlanta, GA
Vice President, Information Technology
2022.01 - Current (2 years & 8 months)
Job overview
- Leading technology executive overseeing 30+ resources and responsible for IT strategy, infrastructure management, solution development, and cyber security throughout 26 facilities in 10 counties serving 8K+ youth
- Lead digital transformation and innovation for significant enterprise systems for ERP and Member, Donor, and Board Management, driving continuous improvement in IT service delivery
- Steered implementation of an enterprise technology strategy, mission, and vision that aligned with BGCMA’s goals—reducing technical debt and establishing governance
- Managed a $3M+ capital campaign focused on optimizing costs while ensuring avant-garde technology adoption
- Provide visionary leadership to multi-disciplinary teams, fostering collaboration and driving high-performance
- Establish and nurture strategic partnerships with technology vendors to execute $1M+ in cost-saving initiatives
- Leverage emerging technologies to enhance operational efficiency, member experience, and revenue growth
- Executed a comprehensive cyber security strategy, significantly mitigating risk and ensuring data integrity
- Champion equity, diversity, and inclusion initiatives across the organization, including developing digital equity metrics to improve hardware distribution and support member-to-device ratios
- Transformed IT customer service to 50 NPS and 90% approval rating
- Reduced cost to process an invoice by 60% and invoice processing time by 75%
- Assisted Fundraise: $2.5M | Cost Savings: $1.5M | In-kind Resource Development: $750K | Board Recruits: 3
EXCELR8 ADVISORY SERVICES, Atlanta, GA
Managing Director
2019.01 - Current (5 years & 8 months)
Job overview
- Founder of a consulting firm focused on strategy, operational excellence, technology architecture, and belonging
- Fractional consultant with Virtual Chief of Staff supporting nonprofits, consultancies, and education
- Interim COO/CFO aligning finance processes to optimize AR aging by 30%, leading to 25% growth
- Develop model for Grameen America to amplify racial equity, reaching 6K entrepreneurs with $24M in capital
- Interim CIO aligning tech roadmap for social justice and refugee legal service organization
- Managing Director of economic and ecological justice nonprofit think tank and foundation completing capital campaign that triples available funds and restructures governance.
OPEN DOORS SOLUTIONS, Atlanta, GA
Head, Product & Technology
2021.01 - 2023.01 (2 years)
Job overview
- Product and technology executive with oversight of 10+ resources across four partner organizations, achieving $1M+ cost savings for nonprofits focused on housing equity by helping populations exit homelessness, impacting 10K+ families
- Facilitate go-to-market of app ecosystem for homeless populations lowering entry barriers
- Develop strategy and roadmap to determine the future of the organization as an insight-driven, technology-enabled rapid rehousing entity versus a technology product for homelessness
- Design products that support $1.5M incremental income increase streams
- Introduce Salesforce Community Cloud ecosystem, allowing properties and nonprofits real-time communication
- Realized 35% incremental revenue increase through multiunit product for migrating large (100+) tenant groups
- Facilitated product roadmap execution with a 60% increased acquisition of fundraising and in-kind support
- Expanded product portfolio from one to three distinct solutions while increasing emphasis on data and measurement while increasing user count by 300%, supporting engagement, and product adoption (90%)
- Successfully led the digital transformation project, migrating key business processes to cloud-based platforms
- Implemented business continuity and disaster recovery plans, results 99.9% uptime and operational resilience
- Assisted Fundraise: $2.0M | Cost Savings: $1.2M | In-kind Resource Development: $1.6M | Board Recruits: 2
INTERDENOMINATIONAL THEOLOGICAL CENTER, Atlanta, GA
Chief Operations Officer
2019.01 - 2021.01 (2 years)
Job overview
- Executive managing service functions (institutional learning, IT, facilities, procurement, HR, security) supporting 700+ employees and students, implementing initiatives to eradicate a multi-year $1.4M deficit in less than seven months
- Provided cost analysis, valuation, and technical support for advancement, obtaining $5M+ in grants
- Formalized mutually beneficial partnerships with Apple, Faithlife, Ellucian, and others to eradicate the Digital Divide, achieving 90+% adoption, generating $2M+ incremental revenue, and garnering local media attention
- Provided innovation training to help identify cost-savings opportunities with $1.1M+ savings achieved to date
- Streamlined processes enacting 125+ new policies and automating HR for 25% efficacy and 3 FTE cost savings
- Assisted Fundraise: $2.5M | Cost Savings: $2.5M | In-kind Resource Development: $250K | Board Recruits: 2
NTT DATA, Atlanta, GA
Senior Director, Integrated Delivery & Value-Based Care Innovation & Consulting
2015.01 - 2019.01 (4 years)
Job overview
- Leader recruited to build a suite of risk payment solutions/services for healthcare payors, leading to $50M+ in revenue and partnerships with 10+ industry leaders and startups while improving conversion rates by 25%
- Developed strategies to increase penetration in healthcare payer organizations for $5M+ in annual revenue
- Actively communicated with subject matter experts in leading healthcare technologies and publications to stay on top of market trends and obtain insights to drive internal growth
- Drove $3M+ in expansion revenue in existing accounts by building relations with account stakeholders and identifying areas of expansion in key strategic areas
- Incorporated and evaluated innovative technology trends that affect the future of healthcare into consulting, including blockchain, AI, Analytics, Robotic Process Automation, and Payment Integrity
- Presented at industry trade shows to increase brand awareness, identify partners, and reach new customers
- Formulated consulting solutions and assets to be utilized in strategic engagements for IT transformation or healthcare payer operations enhancements, including BPaaS, IaaS, SaaS, and PaaS solutions
- Founder of workplace employee resource group dedicated to people of African descent.
COGIC World Missions, Memphis, TN
Vice President of Strategy & Chief of Staff | Finance
2015.01 - 2019.01 (4 years)
Job overview
- Executive in missions’ arm of the Church of God in Christ, the world’s largest African-American Pentecostal denomination
- Responsibilities included overseeing 3K+ staff, appointees, and volunteers across 112 countries
- Top strategy officer for missions’ program responsible for the roadmap to support 200% operations growth
- Facilitated partnership agreements that provided $15M in joint value accumulation
- Initiated capital campaign increasing revenue to fulfill a 30% budget deficit, leading to an annual surplus
- Served as the top financial officer growing revenue by 250%, and growing from 66 to 112 nations
- Developed financial initiatives, including microfinance, grant administration councils, accounts payable automation, and AR innovation to enhance cash flow
- Enacted austerity activities that generated 50% operational cost savings without FTE displacement.
ACCENTURE, Atlanta, GA
Business & Technology Strategist
2006.01 - 2015.01 (9 years)
Job overview
- Consulting leader in healthcare strategy with oversight of global teams (200+ staff)
- Assembled collaborative sessions across five market segments to prioritize risks for optimal short-term (e.g., open enrollment) and long-term (e.g., operating model) impact with a $5M+ net benefit
- Optimized Accounts Payable processes of a healthcare system with $2.3M in client value and averted staff hiring
- Implemented analytics organizational transformation providing $70M+ in value creation, development of Advanced Analytics Center of Excellence, and restructured operating model for integrated delivery system
- Incorporated a 3-year IT strategy for a hospital system in response to recent growth via the acquisition of 50+ ambulatory units, leading to 60% revenue growth to support business users and incorporate Health IT trends
- Developed value strategy analysis for “no fee” electronic payments utilizing insights from consumer payment trends supporting $10M in cost avoidance for $6M in cost and $70M in cost absorption
- Formulated financial model for Payer Strategy and Care Management analytics to support $70M Transformation
- Established go-to-market strategy for startup virtual healthcare provider generating $80M+ revenue via telehealth solutions (virtual home care, clinical specialty services, telepharmacy, and virtual wellness)
- Diversity Recruiting Leader providing a keynote at 10+ conferences increasing pipeline by 200+ recruits
- Consistently ranked in the Top 5% of peer groups leading to early promotion
- Scaled two retailers to have the world’s largest warehouse management system implementations
- Rearchitected 2nd largest e-commerce platform to support JV divestiture, maintaining a 30% market share
- Evaluated global enterprise IT strategy enhancing system landscape, creating $35B in revenue growth.
Education
EMORY UNIVERSITY, GOIZUETA BUSINESS SCHOOL
M.B.A. from Strategy
INTERDENOMINATIONAL THEOLOGICAL CENTER (ITC)
M.Div. from Hebrew Bible
MASSACHUSETTS INSTITUTE OF TECHNOLOGY (MIT)
B.S. from Electrical Engineering and Computer Science
Skills
- Customer Service
- Process Improvement
- Resource Allocation
- Risk Management
- Client Relationship Building
- Financial Management
- Operations Management
- Metrics Tracking
- Data Analysis
- Human Resources
- Business Development
- CRM Software
- Training and Mentoring
- Strategic Planning
- OKRs and KPIs
- Business Storytelling
- Decision-Making
- Complex Problem-Solving
- Negotiation and Persuasion
- Results-Driven
- Innovation Management
- Staff Recruiting and Retainment
- Policy and Procedure Development
- Performance Monitoring and Evaluation
- Cross-Functional Team Leadership
- Critical Thinking
- Public Speaking
- Performance Data Analysis
- Customer Education
- Relationship Building
- Staff Development
Additional Data
- Special Taskforce to the President for Transformation of Theological Education, ITC
- Enjoys international travel, cooking, collecting cufflinks, and mentoring
Affiliations
- Awaken Pittsburgh, Board
- Propsera Institute, Board
- C. H. Mason Theological Seminary, Board
- Essential Theatre, Board Treasurer
- Rotary Club of Atlanta West End
- MIT Alumni Association, Class President
- 100 Black Men of South Metro Atlanta
- City of South Fulton, Chaplain
- Information Systems Audit and Control Association (ISACA)
Accomplishments
- Philos Leadership Institute Fellow, Passages Leadership Network, Shiloh Institute, Charles Malik Institute
- Management Leadership for Tomorrow (MLT), Consortium for Graduate Study in Management Fellow
- Institute for Equity Activism, Cohort
- The Whole Truth Magazine “Top 40 Under 40” 2019 Honoree
Certification
- IT Audit, 2024
- Workplace Communications & Leadership, 2024
- Digital Fundraising, 2023
- Certified ScrumMaster, 2021
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vice President, Information Technology
BOYS & GIRLS CLUB OF METRO ATLANTA
2022.01 - Current (2 years & 8 months)
Head, Product & Technology
OPEN DOORS SOLUTIONS
2021.01 - 2023.01 (2 years)
Managing Director
EXCELR8 ADVISORY SERVICES
2019.01 - Current (5 years & 8 months)
Chief Operations Officer
INTERDENOMINATIONAL THEOLOGICAL CENTER
2019.01 - 2021.01 (2 years)
Senior Director, Integrated Delivery & Value-Based Care Innovation & Consulting
NTT DATA
2015.01 - 2019.01 (4 years)
Vice President of Strategy & Chief of Staff | Finance
COGIC World Missions
2015.01 - 2019.01 (4 years)
Business & Technology Strategist
ACCENTURE
2006.01 - 2015.01 (9 years)
EMORY UNIVERSITY, GOIZUETA BUSINESS SCHOOL
M.B.A. from Strategy
INTERDENOMINATIONAL THEOLOGICAL CENTER (ITC)
M.Div. from Hebrew Bible
MASSACHUSETTS INSTITUTE OF TECHNOLOGY (MIT)
B.S. from Electrical Engineering and Computer Science
- IT Audit, 2024
- Workplace Communications & Leadership, 2024
- Digital Fundraising, 2023
- Certified ScrumMaster, 2021
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