Summary
Overview
Work History
Education
Skills
Timeline
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Cephas Abiangama

Antioch,TN

Summary

Dynamic professional with a proven track record in customer service and support, highlighted by a successful tenure at The Home Depot. Excelled in stress tolerance and effective problem-solving, significantly enhancing customer satisfaction and loyalty. Demonstrated exceptional communication skills and a professional appearance, contributing to positive guest relationships and team efficiency.

Overview

5
5
years of professional experience

Work History

Valet Attendant

Laz Bna
04.2023 - 10.2024
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Assisted in the training of new team members, ensuring consistent service quality across all attendants.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Reduced wait times for guests with effective communication and coordination among valet team members.

Customer Service Representative

The Home Depot
10.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Cashier

The Home Depot
10.2019 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma - Aviation

Liberty University
Lynchburg, VA

Skills

  • Effective problem solving
  • Quick decision making
  • Professional appearance
  • Navigation proficiency
  • Patience and composure
  • Stress tolerance
  • Team player mentality
  • Strong communication
  • Customer service
  • Attention to detail
  • Customer service and support
  • Customer communication

Timeline

Valet Attendant

Laz Bna
04.2023 - 10.2024

Customer Service Representative

The Home Depot
10.2022 - 03.2023

Cashier

The Home Depot
10.2019 - 06.2021

High School Diploma - Aviation

Liberty University

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Cephas Abiangama