Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Activities
Timeline
Generic

CEPHAS HEYMANN

NEW YORK

Summary

Dynamic leader and skilled problem-solver with a strong ability to prioritize tasks and boost team productivity. At New Jersey Transit, led cleanliness initiatives that resulted in notable improvements in customer satisfaction. Proven expertise in team supervision and workshop facilitation during a successful tenure at Home Depot, managing multiple projects to elevate service standards. Adept at efficiency improvement and thriving in fast-paced environments, dedicated to driving operational excellence.

Overview

10
10
years of professional experience

Work History

Service Person

New Jersey Transit
New Jersey, NJ
04.2019 - 10.2024
  • Coordinated with internal teams to ensure timely and successful delivery of solutions, according to company needs.
  • Assisted in training new employees on company procedures.
  • Lead my colleagues as Employee in Charge to ensure that all stations and properties of New Jersey Transit within my jurisdiction are clean.
  • Clean trains to ensure that they are clean and hygienic for our customers.
  • Clean the facilities (VBF Vehicle Base Facility) to have a safe and clean environment.
  • Answered customer inquiries regarding services and products

Project Specialist

Home Depot
New York, NY
01.2015 - 03.2019
  • Assessed customer feedback regarding products or services offered by the company in order to make recommendations for future development.
  • Managed multiple projects simultaneously while maintaining high levels of accuracy and attention-to-detail.
  • Trained associates on how to engage with customers and generates interest in new Home Depot products and services
  • Coordinated events with Home Depot vendors to provide awareness to customers on how their services support Home Depot products.

Education

Associate of Arts -

Borough of Manhattan Community College of The City University of New York
New York, NY
05-2013

Skills

  • Dedicated Work Ethic
  • Prioritization Skills
  • Team Supervision
  • Efficiency Improvement
  • Conducting Team Workshop

Accomplishments

  • Recipient of an award for generating the highest sales in District 293 (the district is comprised of 7 stores in New York and New Jersey)
  • Developed a marketing strategy that successfully led to increased sales for a featured product.

Volunteer Activities

Canvasser, Ischa Bravo for City Council (2021)

  • Went door to door as part of a volunteer canvass operation to engage and persuade Democratic voters to vote for Ms. Bravo in the primary election

Canvass shift lead, Clyde Williams for congress (NY13, 2016)

  • Trained new canvassers on how to properly and engage voters on Mr. Williams platform. Collected data from canvassers and conducted quality tests to confirm that the voters had properly been engaged by representatives of the campaign. Distributed materials to campaign offices on election day.

Timeline

Service Person

New Jersey Transit
04.2019 - 10.2024

Project Specialist

Home Depot
01.2015 - 03.2019

Associate of Arts -

Borough of Manhattan Community College of The City University of New York
CEPHAS HEYMANN