Summary
Overview
Work History
Education
Skills
Timeline
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Cequae Williams

Cequae Williams

Fort Worth,Texas

Summary

Proven leader in financial services, notably at Wise Loans, where I enhanced collections efficiency and fostered team success through strategic supervision and process improvements. Skilled in credit management and relationship building, I excel in driving results and maintaining high customer satisfaction. My approach combines decisive action with empathetic communication, significantly reducing delinquency rates.

Overview

12
12
years of professional experience

Work History

Collections Supervisor

Wise Loans
06.2018 - 06.2024
  • Enhanced collections efficiency by implementing and monitoring strategic collections plans.
  • Streamlined department operations by optimizing workflows, policies, and procedures.
  • Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
  • Established performance metrics to evaluate team success and identify areas for improvement.
  • Reported on and recommended actions related to financial stability of potential clients.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
  • Investigated and reviewed credit risks and collections.
  • Scheduled regular team meetings to review goals, analyze results data, discuss challenges faced during the collection process.
  • Reduced delinquency rates with proactive account management and timely followups.
  • Developed customized payment plans for clients experiencing financial difficulties to minimize losses.
  • Processed payments and applied to customer balances.
  • Accessed credit records to evaluate customer credit histories.
  • Reviewed delinquent accounts daily, prioritizing efforts based on balance size and days past due status.
  • Worked with customers and collections representatives to monitor documentation, reduce customer disputes Number% and collect invoices in timely fashion.
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Delivery Driver

Ads Automotive
01.2015 - 04.2018
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Inspected load security and checked for damages.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Filled out load paperwork and DOT-mandated log books.

Customer Service Cashier

Walmart
08.2012 - 12.2014
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Participated actively in team meetings to discuss strategies for improving overall performance within the department.
  • Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
  • Utilized various software applications to process customer orders.
  • Ensured timely resolution of any discrepancies encountered during daily financial audits.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Bachelor Of Business And Accounting - Business And Accounting

Strayer University
Washington, DC

HSD - HSD

Penn Foster Career School
Scranton, PA
03.2019

Skills

  • Financial Services
  • Employee Retention
  • Process Improvements
  • Payment Negotiation
  • Credit Management Knowledge
  • Call Management Systems
  • Collections Procedures
  • Relationship Building
  • Goals and performance
  • Active listening abilities
  • Account Review
  • Customer research
  • Proficiency in Software
  • Bookkeeping
  • Financial Management
  • Finance
  • Customer Service
  • Multitasking and Organization
  • Team Leadership
  • Decision-Making
  • Customer Service Management
  • Phone and Email Etiquette
  • Data Entry
  • Handling Complaints
  • Office Management
  • Administration and Operations
  • Support Services
  • Accounts Payable and Receivable
  • Payroll Administration
  • Collections
  • Operations Management

Timeline

Collections Supervisor

Wise Loans
06.2018 - 06.2024

Delivery Driver

Ads Automotive
01.2015 - 04.2018

Customer Service Cashier

Walmart
08.2012 - 12.2014

Bachelor Of Business And Accounting - Business And Accounting

Strayer University

HSD - HSD

Penn Foster Career School

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Cequae Williams