Cera Waltert
Preston,IA
Summary
Dedicated secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
High School Secretary
Maquoketa Community School District
07.2021 - 03.2024
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Handled high volumes of phone calls and emails from parents, students, and staff members, providing timely responses while demonstrating professionalism at all times.
- Exercised judgment within school policy guidelines to alleviate athletic director's workload.
Customer Service Representative
Associated Insurance Counselors
09.2017 - 06.2021
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Paraeducator
Clinton Middle School
08.2016 - 09.2017
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Participated in professional development opportunities to stay current on best practices within the field of special education.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
Education
Bachelor of Arts - Sport And Fitness Management
Wartburg College
Waverly, IA05.2014
Skills
- Document Preparation
- Organizing and Categorizing Data
- Word Processing
- Customer and client relations
- Customer Service
- Strong Organization
Timeline
High School Secretary
Maquoketa Community School District
07.2021 - 03.2024
Customer Service Representative
Associated Insurance Counselors
09.2017 - 06.2021
Paraeducator
Clinton Middle School
08.2016 - 09.2017
Bachelor of Arts - Sport And Fitness Management
Wartburg College
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