Summary
Overview
Work History
Education
Skills
Timeline
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Cera Flynn

Norwich,CT

Summary

Organized office manager with a strong ability to manage office functions and direct administrative personnel to meet the needs of executives. Performance-oriented and driven with outstanding customer service skills, and proven problem-solving abilities. Experience in front desk administration with strong communication and analytical skills. Along with the above I also have excellent time-keeping and organizational skills. I am a natural team player, I love challenges and I am constantly looking for new areas to learn about. Passionate about guaranteeing customer satisfaction promptly, resulting in increased return rates. Successful at managing multiple priorities with a positive attitude.

Overview

8
8
years of professional experience

Work History

Office Assistant/Work Associate

ThirtyTwo Signs
09.2019 - Current
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Collected customer payments, processed transactions and updated relevant records.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Edited and proofread documents for accuracy and completeness.
  • Utilized office management software to record and track customer information.
  • Coordinated and scheduled meetings and appointments.
  • Purchased and maintained office supplies.
  • Edited documents to keep company materials free of grammar errors.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.

Part Owner/Embroidery Machine Operator

Turtle Bay Clothing Co, LLC
11.2018 - 05.2019
  • Tracked and restocked production supply and inventory of thread and material.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Conducted routine back up of computer to secure digitized files and patterns.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.

Toddler & PreK Teacher

Precious Memories Place
09.2016 - 09.2018
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Gathered materials and resources to prepare for lessons and activities.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Established positive relationships with students and families.
  • Created safe and nurturing learning environment for preschoolers.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.

Education

High School Diploma -

Robert E. Fitch High School
Groton, CT
06.2016

Skills

  • Office Experience
  • Computer Literacy
  • Office Supplies and Inventory
  • Professional Relationships
  • Exceptional Customer Support
  • Organizational Skills
  • Email Correspondence
  • Client Correspondence
  • Inquiry Requests
  • Billing and Invoicing
  • Documentation
  • Excellent Multitasking Abilities
  • Scheduling
  • Microsoft Office
  • Sorting and Labeling
  • Administrative Oversight

Timeline

Office Assistant/Work Associate

ThirtyTwo Signs
09.2019 - Current

Part Owner/Embroidery Machine Operator

Turtle Bay Clothing Co, LLC
11.2018 - 05.2019

Toddler & PreK Teacher

Precious Memories Place
09.2016 - 09.2018

High School Diploma -

Robert E. Fitch High School

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Cera Flynn