C'ERA ROBERSON
Deerfield Beach
Summary
Accomplished and results-driven manager with over 10 years of experience directing businesses with annual revenue ranging from $1 million to $5 million. Proficient in the overall development and execution of innovative strategies to generate millions of dollars in profit, while forming effective and long-lasting partnerships. Looking to make an invaluable contribution and embrace the opportunity to provide exceptional strategic direction, with an emphasis on driving a culture of continuous improvement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Florida Department Of Revenue
General Tax Administration Receivable Management
West Palm Beach
09.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
GENERAL MERCHANDISE TEAM LEAD
Target
Deerfield Beach
06.2021 - 09.2024
- Led merchandise team to ensure product availability and presentation standards.
- Trained and mentored team members on merchandise handling and inventory processes.
- Coordinated product displays to enhance customer engagement and drive sales.
- Managed stock levels by conducting regular inventory assessments and adjustments.
- Facilitated team meetings to communicate goals, updates, and operational changes.
- Oversaw execution of promotional signage to support marketing initiatives in-store.
- Collaborated with cross-functional teams to streamline merchandising operations effectively.
- Implemented best practices for merchandise organization and safety compliance standards.
- Ensured compliance with all safety regulations when handling merchandise.
- Resolved customer complaints quickly and efficiently while ensuring a positive shopping experience.
- Established relationships with vendors to negotiate better prices for merchandise items.
- Coordinated with marketing department regarding promotions, special events, discounts.
- Supervised team members during peak hours to ensure efficient customer service delivery.
- Analyzed sales data to determine trends, anticipate customer needs and adjust merchandising strategies accordingly.
- Trained new employees on the use of point-of-sale systems, stocking procedures, product knowledge and customer service standards.
- Assessed employee performance regularly through individual reviews or group discussions.
- Managed budgets for purchasing merchandise, advertising campaigns and other related expenses.
- Maintained accurate records of sales figures, inventory data, payroll information and other relevant documents.
- Conducted daily team meetings to review progress against goals and identify any issues or opportunities.
- Collaborated with cross-functional teams to develop pricing strategies that maximized profits while maintaining customer satisfaction.
- Developed and implemented merchandise strategies to meet the company objectives.
- Reviewed customer feedback surveys to improve overall store operations.
- Participated in weekly meetings with senior management team members regarding current initiatives or projects in progress.
- Monitored inventory levels to ensure adequate stock was available in stores.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
- Assessed condition of shipped products upon arrival to meet quality standards.
- Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
ASSISTANT GENERAL MANAGER
WAWA
Deerfield Beach
05.2018 - 06.2021
- Is responsible for leading the day-to-day operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets of running the store.
- The Assistant General Manager will review business results, including profitability, and plan for continued improvement.
ASSET PROTECTION ASSISTANT STORE MANAGER
Walmart
Pembroke Pines
04.2016 - 05.2018
- As a Asset Protection Manager I'm responsible for preventing financial loss from theft and fraud within a company.
- Companies that require merchandise to be protected rely on these managers to provide security and handle theft situations in line with company policy.
- Drives sales in assigned area, Drives the financial performance of assigned area Ensures compliance with Company policies and procedures Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
- Participates in community outreach programs, and encourages and supports hourly Associates in serving as good members of the community.
- Provides supervision and development opportunities for hourly Associates in assigned area Upholds the Company's Open Door Policy
ASSISTANT STORE MANAGER
Walmart
Lauderdale Lakes
05.2014 - 04.2016
- Supervised daily store operations and maintained optimal inventory levels.
- Trained and mentored team members on customer service standards.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Coordinated scheduling and ensured adequate staffing during peak hours.
- Assisted in managing budgets and controlling expenses effectively.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Conducted regular audits to maintain compliance with company policies.
- Collaborated with department managers to improve overall store performance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Organized weekly meetings with department heads to review progress on key objectives.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
ACADEMY DEPARTMENT MANAGER
Walmart
Pembroke Pines
03.2013 - 05.2014
- As a Academy Department Manager my position is to support the training of newly hired and transitioning Department Managers/Hourly Supervisors, so that when trained they can return to their home store and deliver One Best Way with excellence.
- Have a thorough understanding of departmental processes and area-specific standards and be able to teach and train One Best Way Standards.
CONSUMABLE DEPARTMENT MANAGER
Walmart
Lauderdale Lakes
04.2012 - 03.2013
- As a Consumable Department Manager my position is to maintain operations providing service to my department such is daily routines and process, living up to our customer promise at Walmart and that's to always be in-stock, drive sales, price changes, merchandising, providing customer service to customers and communicating to meet business needs by collaborating with salaried member of management when needed.
- Also, to Supervises associates by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures.
CLAIMS ASSOCIATE
Walmart
Lauderdale Lakes
07.2011 - 04.2012
- As a Claims and Reclamation associate my job assist of maintaining claims and hazardous waste storage area in accordance with company policies and procedures by properly handling returns, Processing claims for damaged, defective, returned, and liquidated goods in a timely manner, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment.
- Reports vendor issues, poor claims practices, and problems with merchandise processing.
- Manages hazardous waste at facility level when required.
- Counts merchandise and processes shipments and credits correctly.
CASHIER/CUSTOMER SERVICE/MONEY CENTER ASSOCIATE
Walmart
Lauderdale Lakes
05.2010 - 07.2011
- As a Cashier, working at Customer Service and at the Money Center My days was always rotated between the 3 job position.
- All 3 positions had similarities such as consist as Providing great Customer service by acknowledging the Customer, identifying Customer needs, assisting with purchasing decisions, locating merchandise, resolving Customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment as well as Operates equipment, such as cash registers and related tools, to process Customer purchases using appropriate procedures for different payment types and items sold.
Education
Bachelor's Degree - Business Analysis & Management
Bellevue University
Bellevue, NE06-2025
High School Diploma -
Dillard High School
Fort Lauderdale, FL06.2009
Skills
- Customer service
- Time management
- Microsoft Office
- Security
- Word
- Cash handling
- Inventory control
- Operations management
- Schedule management
- Cashiering
- POS
- Inventory
- Training
- Restaurant management
- Management
- Profit and Loss's
- Store management experienced
- Merchandising
- Food safety
- Labor cost analysts
- Sales and operational management
- Guest service fundamentals
- Retail business fundamentals
- Department sales trends
- Inventory management
- Freshness and quality
- Guest shopping patterns
- Pricing and promotion strategies
- Setting and planning workload
- Managing a team
- Competition knowledge
- recruiting
- Selecting
- Talent management
- Sound decision-making
- Timely problem resolution
- Effective scheduling
- Paid time off management
- HR guidelines
- Team development
- Teaching
- Training
- Active listening
- Store operations
- Business initiatives
- Company direction
- Change management
- Customer service standards
- Community outreach
- Process improvement
- Financial performance
- Sales management
- P&L statements
- Budgeting
- Forecasting
- Controlling expenses
- Merchandise presentation
- Seasonal transitions
- Inventory flow
- Operational processes
- Mitigating shrink
- Supervision
- Development opportunities
- Hiring
- Mentoring
- Setting clear expectations
- Associate recognition
- Diversity and inclusion awareness
- Staffing needs
- Company growth potential
- Relationship building
- Customer and business needs
- Goal identification
- Accountability
- Measuring progress
- Improvement opportunities
- Adaptability
- Data analysis
- Team collaboration
- Effective communication
- Problem resolution
- Retail merchandising
- Training and mentoring
- Public speaking
- Communication
- Social perceptiveness
- Verbal communication
- Conflict resolution
- Team management
- Organizational skills
- Collaboration
- Friendly, positive attitude
- Calm under pressure
- Dependable and responsible
Personal Information
- Date of Birth: 08/09/90
- Nationality: American
Timeline
Florida Department Of Revenue
General Tax Administration Receivable Management
09.2024 - Current
GENERAL MERCHANDISE TEAM LEAD
Target
06.2021 - 09.2024
ASSISTANT GENERAL MANAGER
WAWA
05.2018 - 06.2021
ASSET PROTECTION ASSISTANT STORE MANAGER
Walmart
04.2016 - 05.2018
ASSISTANT STORE MANAGER
Walmart
05.2014 - 04.2016
ACADEMY DEPARTMENT MANAGER
Walmart
03.2013 - 05.2014
CONSUMABLE DEPARTMENT MANAGER
Walmart
04.2012 - 03.2013
CLAIMS ASSOCIATE
Walmart
07.2011 - 04.2012
CASHIER/CUSTOMER SERVICE/MONEY CENTER ASSOCIATE
Walmart
05.2010 - 07.2011
Bachelor's Degree - Business Analysis & Management
Bellevue University
High School Diploma -
Dillard High School
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