Cera Sams
Clarinda,IA
Summary
Driven by a proven track record of enhancing customer service standards and operational efficiency, notably at Inda-Clar Bar, I excel in complex problem-solving and customer service. My expertise in cash handling and fostering workplace safety has consistently improved service delivery, achieving significant customer satisfaction.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Enthusiastic associate, experienced in providing staff support in educational or childcare environments. Worked with children individually and in small groups while providing basic reading, writing and math instruction and other education-related activities as assigned. Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
9
9
years of professional experience
Work History
BSP Associate
Shenandoah Middle School
08.2022 - Current
- Prepare instruction materials, constructed bulletin boards, and set up work areas.
- Oversee groups of students at school and off-site locations, maintaining optimal safety, and security.
- Oversee students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Deliver personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Relieve classroom teacher during breaks and maintained order and structure in classroom.
- Monitor students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Report on student progress, behavior, and social skills to parents.
- Assist classroom teacher in supervising snack time and indoor and outdoor play.
- Tailor lesson plans for students with emotional and cognitive disabilities.
- Supervise students on field trips for safety and proper behavior in public settings.
- Step into non-classroom environments such as libraries to help staff manage demand.
- Enforce rules and instructions to maintain discipline.
Inda-Clar Bar (Manager)
Inda-Clar Bar
08.2022 - Current
- Improve customer service rankings by resolving issues quickly and accurately.
- Design special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maximize customer service by training staff, overseeing operations, and resolving issues.
- Close out cash register and prepared cashier report at close of business.
- Manage bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintainrelationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Oversee and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Polish glassware, bussed tables, and removed debris to keep customer areas clean.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Follow alcohol awareness procedures for preventing excessive guest intoxication.
- Adhere to state laws regarding alcoholic beverage services and customer regulations.
- Train new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Craft special drink and cocktail menu items for seasonal offerings.
- Follow strict recipes and drink measurements to minimize product used.
- Serve high customer volumes during special events, nights, and weekends.
- Develop new signature cocktails to support bar marketing brand and increase profits.
- Upsell menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
McDonalds Crew Trainer
McDonald's Restaurant
07.2020 - 08.2022
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Med Manger- Assisted Living
Anchor Homes
08.2016 - 01.2019
- Identified and coordinated patient and family care to support patients and families in home or assisted living facility.
- Cared for patients at 4-resident assisted living facility.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
- Assisted patients with activities of daily living such as feeding, toileting and bathing.
- Assisted with data management for regulatory and operational reporting.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Banquet Manger
Holiday Inn Express Hotel
04.2018 - 07.2018
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Supervised and mentored kitchen and serving staff.
- Liaised with venue management to monitor logistics and timelines.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Maintained strong customer relations and effective customer service standards.
- Maintained exceptional customer service standards throughout every shift.
Zoo Guest Services
Henry Doorly Zoo and Aquarium
01.2016 - 05.2016
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Assisted with meal prep, making and serving items such as salads, in-house dressings and specialty drinks.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
Education
Behavior Science - Behavior Science
Bellevue University
Bellevue, NE11.2024
Skills
- Data Entry
- Program Support
- Cash Handling
- Workplace Safety
- Management Support
- Preparing reports
- Complex Problem-Solving
- Computer competencies
- Customer service abilities
- Customer service background
- Adherence to high customer service standards
- Food Preparation
- Menu Memorization
Accomplishments
- Develop course plans aimed at meeting academic, intellectual and social needs of each student.
- Support up to five classroom teachers in implementing a developmentally-appropriate curriculum for a group of 10 students.
- Document and resolve behaviors which led to a positive result.
- Collaborated with team of 6 in the development of events.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of six staff members.
Timeline
BSP Associate
Shenandoah Middle School
08.2022 - Current
Inda-Clar Bar (Manager)
Inda-Clar Bar
08.2022 - Current
McDonalds Crew Trainer
McDonald's Restaurant
07.2020 - 08.2022
Banquet Manger
Holiday Inn Express Hotel
04.2018 - 07.2018
Med Manger- Assisted Living
Anchor Homes
08.2016 - 01.2019
Zoo Guest Services
Henry Doorly Zoo and Aquarium
01.2016 - 05.2016
Behavior Science - Behavior Science
Bellevue University
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