Hi, I’m
Cera Smith
Knoxville,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
years of professional experience
Work History
Humane Society Tennessee Valley
Clinic and Pet Help Program Manager
03.2020 - Current
Job overview
- Conducted staff planning to increase operational facility and reduce down time by 50%.
- Executed exceptional communication and clerical skills to schedule appointments, optimizing overall clinic and food pantry efficiency and increasing our community impact by 42%.
- Performed weekly data entry to maintain EMR’s for all patients to follow regulations and protocol.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Monitored fluctuations in market pricing to maintain competitive prices for products and services.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations, increase profitability, and increase patient satisfaction.
- Organized and scheduled events for clients to receive needed health services and food for their animals.
- Collaborated with local organizations to increase program impact.
Humane Society of the Tennessee
Adoption Center Manager
06.2021 - 08.2022
Job overview
- Built community partnership with local media to increase organization visibility by 25%.
- Executed excellent communication and professionalism skills to articulate organization goals through public speaking.
- Developed content for local media spots to increase community support and create partnership opportunities.
- Assisted with project management of major annual fundraisers to facilitate day of event processes.
- Performed monthly and weekly data entry within organization databases to execute required program reporting.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Performed daily, weekly, and monthly cash handling procedures to ensure accuracy of team cash handling practices.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Gained extensive knowledge in data entry, analysis and reporting.
Archangel Custom Ink
Receptionist
05.2016 - 06.2020
Job overview
- Conducted staff planning to optimize schedules and client appointments
- Performed daily data entry to maintain digital files and payment accounts
- Utilized photoshop to prepare art for artists, create business cards, and develop social media imagery
- Optimized staff training to maintain required health regulation standards
- Performed weekly inventory and fostered relationships with multiple vendors
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled cash with high accuracy and took care to check bills for fraud.
Humane Society
Operations Assistant
06.2019 - 03.2020
Job overview
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Served as corporate liaison for finance, IT and marketing departments.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Assisted with facility scheduling and customer service.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Supported new employee training and on boarding, providing documentation and training materials on operational processes and procedures.
- Prepared and delivered operational performance reports to inform management.
- Prepared weekly financial documents in keeping with organization protocol.
- Coordinated with departments to maintain facility needs through partnerships with local vendors.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Education
Industrial High SchoolVanderbilt
High School Diploma
05.2008
Skills
- Team Leadership
- Business Continuity
- Attention to Detail
- Data Collection
- Community Outreach
- Recruitment and Hiring
- Time Management
- Budgeting and Resource Management
- Data Privacy
- Public Speaking
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Adoption Center Manager
Humane Society of the Tennessee
06.2021 - 08.2022
Clinic and Pet Help Program Manager
Humane Society Tennessee Valley
03.2020 - Current
Operations Assistant
Humane Society
06.2019 - 03.2020
Receptionist
Archangel Custom Ink
05.2016 - 06.2020
Industrial High School
High School Diploma
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