Summary
Overview
Work History
Education
Skills
Recognition
Timeline
Generic

Cera Walker

Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.

Overview

13
13
years of professional experience

Work History

Server Trainer

Pluckers Wing Bar
04.2023 - Current
  • Evaluated skills assessment and observations to review effectiveness of training material.
  • Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Educated bartenders, clerks and servers on responsible service protocols.

Lead Trainer & Bartender

BJ's Brewhouse Restaurant
09.2021 - 04.2023
  • Created training schedules for trainees and presented weekly training programs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Teamed with multiple managers to brainstorm ways to enhance and improve training effectiveness.
  • Recruited, trained and mentored new instructors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Crew Trainer

Baby Acapulco
06.2020 - 09.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Lead Bartender/Lead Training Specialist

Olive Garden
09.2017 - 06.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

Corporate Trainer/Lead Server

Saltgrass Steakhouse
02.2011 - 09.2017
  • Collaborated with management to identify company training needs and scheduling.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Created training programs and instructional materials to further educate personnel.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Provided coaching and mentoring to employees.

Education

Associate of Science - Business Development

Austin Community College
Austin, TX
05.2014

Skills

  • Guest Relations Management
  • Policy Enforcement
  • Team Member Training
  • Exceptional leadership
  • Event planning
  • Time management
  • Table management
  • Cross-training
  • Restaurant operations
  • Shift management
  • Effective communication
  • Conflict resolution

Recognition

Baby Acapulco-Employee of the month

2023- (3 consecutive Months)


BJ's Brewhouse- Employee of the year 2023

Timeline

Server Trainer

Pluckers Wing Bar
04.2023 - Current

Lead Trainer & Bartender

BJ's Brewhouse Restaurant
09.2021 - 04.2023

Crew Trainer

Baby Acapulco
06.2020 - 09.2021

Lead Bartender/Lead Training Specialist

Olive Garden
09.2017 - 06.2020

Corporate Trainer/Lead Server

Saltgrass Steakhouse
02.2011 - 09.2017

Associate of Science - Business Development

Austin Community College

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Cera Walker