Summary
Overview
Work History
Education
Skills
Timeline
Generic

C'Erah Harvey

McDonough,GA

Summary

I am currently in school and want to obtain a Neonatal Nurse position in a mixed practice that will utilize my skills in directing in caring for well and healthy infants, ill newborns, or premature infants all the way up until they are discharged. You can expect me to make differences in lives of the infants and their families. I also plan to get my BS Degree in Health Service Administration.


I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. A Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.


A Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.


I have experience with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.



Overview

14
14
years of professional experience

Work History

Catering Attendant

Levy Resturants
02.2023 - 01.2024
  • Supported team members with efficient communication, fostering a positive working environment in high-pressure situations.
  • Anticipated potential challenges during events through proactive planning strategies, resulting in fewer disruptions or last-minute changes.
  • Enhanced event experiences by providing exceptional food and beverage service to clients.
  • Set up attractive buffet displays, adhering to company guidelines and quality standards.
  • Maintained a clean and organized serving area for optimal efficiency during events.
  • Collaborated with kitchen staff to ensure accurate and timely preparation of catering orders.
  • Contributed to successful events by setting up tables, chairs, and linens according to client specifications.
  • Increased customer satisfaction by effectively addressing dietary restrictions and preferences.
  • Delivered superior customer service by attending to guests'' needs promptly and courteously.
  • Trained new catering attendants on company policies and procedures, ensuring a consistent level of service excellence across the team.
  • Consistently received positive feedback from clients due to excellent attention to detail in all aspects of event management.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Provided friendly, courteous service to create memorable moments for guests.

Textiles Supervisor

Finish Line
09.2022 - 12.2022
  • Managing my time and the time of others
  • Motivating, developing, and directing staff as they work, identifying the needs of the customer(s)
  • Establish work methods to meet deadlines and coordinate work with other sections
  • Manage and train staff
  • Ensure compliance with occupational safety standards.
  • Enhanced product quality through strict implementation of industry standards and quality control measures.
  • Collaborated with cross-functional teams to ensure smooth communication between departments, leading to more efficient operations.
  • Conducted routine inspections of machinery, identifying potential issues before they resulted in costly repairs or downtime.
  • Implemented lean manufacturing principles to eliminate unnecessary steps in the production process, increasing overall efficiency.
  • Reduced material waste by implementing efficient inventory management techniques.
  • Optimized equipment usage, resulting in lower maintenance costs and reduced downtime.
  • Oversaw daily operations of the textile facility, managing workflow and resource allocation effectively.
  • Analyzed production data to identify areas for improvement and implement corrective actions accordingly.
  • Evaluated existing workflows to develop more efficient methods that led to faster turnaround times on projects.
  • Facilitated regular performance reviews of employees, providing feedback and opportunities for growth within the company.
  • Improved production efficiency by streamlining textile manufacturing processes.
  • Managed a team of textile workers, promoting teamwork and fostering a positive work environment.
  • Developed and implemented employee training programs for increased productivity and skill development.
  • Implemented preventative maintenance schedules for equipment, reducing unplanned downtime due to machine failures.
  • Performed basic maintenance and cleaning processes on spinning machines and related equipment.
  • Inspected machines before each shift and reported problems to supervisor.
  • Notified supervisor of observations regarding working conditions and machine functionality.
  • Supervised ongoing daily production phases.
  • Managed staff hiring, training and supervision.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Troubleshot equipment to reduce service calls and downtime.
  • Oversaw loading and unloading of packages in warehouse.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Coordinated project workflows for departments.

Night Guest Service Representative

Woodspring Suites Hotel
02.2020 - 09.2022
  • Greeting guests on arrival
  • Undertaking front desk service duties
  • Administering check-in and check-outs
  • Assigning rooms and issuing keys
  • Processing guest payments and managing bills
  • Coordinating with porters, concierge, kitchen staff and housekeeping
  • Acting as a central source of information for guests during their stay
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Improved team efficiency with thorough training on customer service protocols.
  • Fostered positive atmosphere, greeting guests warmly upon arrival.
  • Handled emergency situations with composure, ensuring guest safety and minimal disruption.
  • Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.
  • Conducted regular inventory checks of front desk supplies to prevent shortages.
  • Streamlined reservation handling, significantly reducing wait times for guests.
  • Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
  • Enhanced security measures, ensuring safe environment for guests and staff.
  • Implemented guest feedback system to gather insights for service improvements.
  • Facilitated loyalty program that incentivized repeat visits and positive reviews.
  • Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
  • Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
  • Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Created welcoming and comfortable environment for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Upheld hotel policies and procedures by providing high level of customer service.

Babysitter

C’Erah
01.2011 - 01.2018
  • Develop, nurture and care for children at the employer’s residence
  • Prepare bottles and snacks for infants and children
  • Organize and take part in leisure activities such as games, crafts, comics, outings and exercise
  • Maintain a clean and healthy environment inside the home
  • Keep an eye on children’s activities during meals and rest periods, as told by parents
  • Carry out light housekeeping duties
  • Perform basic ground-keeping and pet care tasks.
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

Crew Member

Five Guys Restaurant
01.2016 - 08.2017
  • Excels in performing essentials tasks including runner/frontline coordinator, order taker/dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier
  • Maintains friendly, fast and accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards
  • Ensures the restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility
  • Works as a team player to support other employees in completing their tasks
  • Completes all other duties.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

JROTC Chief Petty Officer

Luella High School
08.2013 - 01.2017
  • Living up to the highest standards of integrity, conduct, courtesy, loyalty, and personal appearance that is expected for all JROTC cadets
  • To conduct myself in a manner that at all times reflects positive credit upon the Luella High School’s JROTC program and myself personally
  • To obey all orders in a willing and cooperative manner
  • Maintain and wear the entire cadet uniform immaculately on the days prescribed
  • To be on time for all official formations
  • Properly safeguard and care for all equipment and material for which held accountable
  • Volunteering at numerous community service events in my local community including Adopt-a-Road, serve the Veteran’s on Veteran’s Day, football clean-up, concession stand duties.
  • Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.

Glad morning Summer Camp staff

YMCA
05.2014 - 08.2015
  • Plan and oversee campers activities
  • Ensure camper safety and monitor their activities
  • Set up and ensure recreation equipment is secure and stored properly
  • Supervise campers during meals
  • Instruct campers in daily routines and cleanup tasks
  • Follow safety and emergency procedures and guidelines
  • Work one-on-one with campers
  • Instruct and organize camper projects (arts and crafts, dramatics, etc.)
  • May perform administrative tasks (filing, record keeping, etc.) as needed.
  • Fostered a positive environment for campers by promoting inclusivity, respect, and enthusiasm in all interactions.
  • Extended support in administrative tasks such as registration, documentation, and parent communication to ensure efficient operations at the summer camp.
  • Managed logistics of daily camp operations such as attendance tracking, meal coordination, and equipment inventory to maintain smooth routines.
  • Assisted in planning special events like talent shows, field trips or themed days that added variety to the camp schedule while promoting camaraderie among participants.
  • Maintained accurate records of incidents involving injuries or behavioral issues; collaborated with leadership team to develop appropriate interventions when necessary.
  • Contributed to the continuous improvement of camp curriculum through active participation in staff training sessions and professional development opportunities.
  • Evaluated camper performance regularly through observation and feedback sessions to ensure continuous growth and improvement throughout the summer program.
  • Built strong relationships with parents through regular updates on their child''s progress and participation at the summer camp.
  • Led groups of children safely through variety of camp activities.
  • Enhanced camper experience by developing and implementing diverse, age-appropriate activities.
  • Facilitated learning experiences outside the traditional classroom setting by incorporating hands-on projects based on nature exploration, arts and crafts, sportsmanship development.
  • Demonstrated flexibility in adapting plans based on changing circumstances or unexpected events; consistently maintained a high level of enthusiasm while working under pressure.
  • Conducted regular staff meetings to discuss camper progress, plan upcoming activities, and address any concerns or challenges faced during the program.
  • Ensured camper safety by diligently supervising activities, enforcing rules, and addressing concerns promptly.

Pet Sitter/Dog walker

C'Erah's Pup Care Service
01.2010 - 08.2011
  • I have watched, cared for, walked, and groomed family, friends, and neighbors animals for over 3 years
  • It has been a joy bonded with these family pets.
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Communicated professionally with pet owners via phone, email, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.

Education

Bachelor of Science - Health Services Administration

Middle Georgia State University
Cochran, GA
05.2025

High School Diploma -

Luella High School
Locust Grove, GA
05.2017

Skills

  • Youth volunteer- Sunday school teacher

  • Member of the Luella High School’s Black Student Union

  • Volunteer with Special Olympics

  • A/B Honor Roll

  • Dean's List

  • Food safety knowledge

  • Food Preparation

  • Order Taking

  • Cleanliness standards

  • Sanitation Practices

  • First Aid Training

  • Food presentation

  • Food Storage

  • Table Setting

  • Allergy awareness

  • Menu Planning

  • Beverage Service

  • Food Safety

  • Safe Food Handling

  • Team Management

  • Customer Service

  • Computer Skills

  • Guest accommodations

  • Detail Oriented

  • Guest Relations

  • Issue Resolution

  • Financial Transactions

  • Flexible Schedule

  • Payment Processing

  • Product Sales

  • Data entry proficiency

  • Knowledge of local area

  • Complaint Handling

  • Guest Orientation

  • Data Entry

  • Reservation Processing

  • Data inputting

  • Hotel software expertise

  • Emergency Response

  • Problem-solving abilities

  • Active Listening

  • Critical Thinking

  • Customer Relations

  • Problem Resolution

  • Call center experience

  • Money handling abilities

  • Conflict Resolution

  • Microsoft Excel

  • Complaint resolution

  • Client Relations

  • Customer satisfaction measurement

  • Professional telephone demeanor

  • Call Center Operations

  • Microsoft Outlook

  • Scheduling

  • Follow-up skills

  • Call Management

  • Product Knowledge

  • Paperwork Processing

  • Appointment Scheduling

  • Team Development

  • Documentation

  • Administrative Support

  • Prioritization

  • Staff Training

  • Multi-line phone talent

  • Communication

  • Organization

  • Time Management

  • Computer Literacy

  • Leardership

  • Critical Thinking

  • Teamwork

  • Adaptability

  • Attention to Detail

  • Flexibility

  • Reliable

  • Data Analysis

  • Project Management

  • Customer Satisfaction

  • Customer Support

  • Training and mentoring

  • Goal-Oriented

  • Staff Management

  • Employee Motivation

  • Complex Problem-Solving

  • Staff Discipline

  • Policy Enforcement

  • Teamwork and Collaboration

  • Problem-Solving

  • Multitasking Abilities

  • Multitasking

  • Excellent Communication

  • Decision-Making

  • Organizational Skills

  • Adaptability and Flexibility

  • Analytical Thinking

  • Team building

  • Professionalism

  • Interpersonal Skills

  • Reliability

  • Relationship Building

  • Task Prioritization

  • Self Motivation

  • Written Communication

  • Time management abilities

Timeline

Catering Attendant

Levy Resturants
02.2023 - 01.2024

Textiles Supervisor

Finish Line
09.2022 - 12.2022

Night Guest Service Representative

Woodspring Suites Hotel
02.2020 - 09.2022

Crew Member

Five Guys Restaurant
01.2016 - 08.2017

Glad morning Summer Camp staff

YMCA
05.2014 - 08.2015

JROTC Chief Petty Officer

Luella High School
08.2013 - 01.2017

Babysitter

C’Erah
01.2011 - 01.2018

Pet Sitter/Dog walker

C'Erah's Pup Care Service
01.2010 - 08.2011

Bachelor of Science - Health Services Administration

Middle Georgia State University

High School Diploma -

Luella High School

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C'Erah Harvey