Summary
Overview
Work History
Education
Skills
Timeline
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Ceranian Markowitz

Summary

Dynamic leader with a proven track record at KVAT, enhancing customer relationships and driving revenue growth. Excelled in staff development and financial management, achieving significant performance improvements. Skilled in strategic planning and team leadership, consistently exceeding growth targets through innovative marketing and effective policy implementation.

Overview

16
16
years of professional experience

Work History

Starbucks Manager

KVAT
11.2022 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Boutique Owner

LuLaRoe With Ceranian
01.2017 - 05.2023
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Stayed on track to exceed [Number]% growth by skillfully managing personnel, inventory, and marketing resources.
  • Oversaw merchandising strategies to effectively showcase [Type] products with eye-catching displays.
  • Built boutique's reputation for effectively serving [Type] customers through careful staff management, effective customer relations and smooth service delivery.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.

Cosmetologist

JCPenney Salon
10.2013 - 01.2017
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Processed payments, entering sales in register for prompt customer service.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.

Shift Lead

Honey Bear Bakery
04.2009 - 09.2013
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.

Education

Cosmetology License - Cosmetology

Toni And Guy Cosmetology School
Shoreline, WA
10-2013

Skills

  • Staff Development
  • Financial Management
  • Contract Management
  • Policy Implementation
  • Expense Tracking
  • Strategic Planning
  • Performance Management
  • Marketing
  • Team Leadership
  • Verbal and written communication
  • Staff Training and Development

Timeline

Starbucks Manager

KVAT
11.2022 - Current

Boutique Owner

LuLaRoe With Ceranian
01.2017 - 05.2023

Cosmetologist

JCPenney Salon
10.2013 - 01.2017

Shift Lead

Honey Bear Bakery
04.2009 - 09.2013

Cosmetology License - Cosmetology

Toni And Guy Cosmetology School

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Ceranian Markowitz