Summary
Overview
Work History
Education
Skills
Positions Held Post Stay At Home
Positions Held Pre Stay At Home
Notes
Qualifications Summary
Interests
Timeline
Hi, I’m

Jana Parsons

Clerical Support Administrator
Statesville,NC
Jana Parsons

Summary

Personable, organized and skilled individual with strong multitasking abilities, accurate data entry and excellent communication skills. Familiar with office software and equipment, strong attention to detail, possessing the ability to work independently as well as committed to supporting team efficiency and ensuring smooth operations.

I'm also thrilled to offer my services as your wedding ceremony officiant. I have a clear and pleasant speaking voice, immense enthusiasm for love and I can even help with writing your personal wedding vows.

Overview

2021
years of professional experience

Work History

Iron Mountain

BILLING & PAYABLES CLERK

Job overview

  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.

Centex Homes Security

ADMINISTRATOR

Job overview

  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.

Dell Financial Services

CUSTOMER SERVICE

Job overview

  • Provided exceptional customer service, addressing customer concerns promptly and professionally.
  • Streamlined customer service processes, reducing wait times and increasing satisfaction.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Maintained detailed records of client conversations and customer service.

SecurityLink from Ameritech

RECEIVABLES CLERK

Job overview

  • Maintained accurate customer records, ensuring up-to-date contact information for effective communication and collection efforts.
  • Assisted in the implementation of new accounting software, contributing to improved efficiency within the receivables function.
  • Facilitated cross-functional collaboration between the accounts receivable team and other departments, fostering a cooperative work environment that supported company goals.
  • Performed administrative and clerical tasks by entering data, preparing invoices and filing paperwork.
  • Answered telephone calls and emails to resolve clients' billing issues and questions.
  • Ensured compliance with company policies when granting credit extensions or making adjustments to customer accounts.
  • Collaborated with sales team to resolve billing discrepancies, promoting positive customer relationships and prompt payment.

Austin American Statesman

CUSTOMER SERVICE

Job overview

  • Maintained punctual delivery times for consistent customer service experience.
  • Maintained detailed records of client conversations and customer service.

Austin WaterSmith

OFFICE MANAGER

Job overview

  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

AccuScreen Drug Screening

OFFICE CLERK

Job overview

  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
  • Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
  • Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
  • Input data into spreadsheets and databases.

Wal-Mart

AP HOST
09.2020 - 01.2021

Job overview

Concentrix

CSR
02.2020 - 04.2020

Job overview

Wal-Mart

SALES ASSOC
10.2019 - 01.2020

Job overview

CrossMark

EVENT SPCLST
04.2019 - 09.2019

Job overview

Food Lion

CASHIER
09.2018 - 04.2019

Job overview

Education

Bowie High School
Austin, TX

High School Diploma
05-1993

University Overview

Skills

  • Typing speed 65 WPM
  • Administrative support
  • Accuracy
  • Office procedures
  • Proficiency in Microsoft Word and Excel
  • Inventory control
  • Good knowledge of QuickBooks
  • Records management
  • Ability to work with large amounts of data
  • Disputes/Customer retention
  • Ability to learn new software quickly
  • Building monthly reports
  • Attention to detail
  • Great communication
  • Organization
  • Exceptional Problem-solving
  • Time management
  • Teamwork
  • Telephone etiquette
  • Recordkeeping and file management
  • Journal entries
  • Maintaining records
  • Effective time management
  • Call center experience
  • Work ethic and integrity
  • Office administration
  • Clear oral/written communication
  • Payment tracking
  • Patience and empathy
  • Billing
  • Complaint handling
  • Documentation and reporting
  • Payroll processing
  • Wedding Officiant
  • Vow Writing Assistance

Positions Held Post Stay At Home

Positions Held Post Stay At Home
  • AP HOST, Wal-Mart, 09/20, 01/21
  • EVENT SPCLST, CrossMark, 04/19, 09/19
  • SALES ASSOC, Wal-Mart, 10/19, 01/20
  • CASHIER, Food Lion, 09/18, 04/19
  • CSR, Concentrix, 02/20, 04/20

Positions Held Pre Stay At Home

Positions Held Pre Stay At Home
  • BILLING & PAYABLES CLERK, Iron Mountain
  • ADMINISTRATOR, Centex Homes Security
  • CUSTOMER SERVICE, Dell Financial Services
  • RECEIVABLES CLERK, SecurityLink from Ameritech
  • CUSTOMER SERVICE, Austin American Statesman
  • OFFICE MANAGER, Austin WaterSmith
  • OFFICE CLERK, AccuScreen Drug Screening

Notes

Notes
All clerical positions held in Austin, Texas.

Qualifications Summary

Qualifications Summary
Skilled and experienced data entry specialist with over 5 years of experience. Proven ability to enter data accurately and efficiently, with a 99% accuracy rate. Strong attention to detail and the ability to work independently and as part of a team.

Interests

  • DIY and Home Improvement

  • Crafting, DIY,
  • Painting,
  • Weaving, Sewing
  • Acoustic Guitar
  • Singing/Voice
  • Gardening

Timeline

AP HOST
Wal-Mart
09.2020 - 01.2021
CSR
Concentrix
02.2020 - 04.2020
SALES ASSOC
Wal-Mart
10.2019 - 01.2020
EVENT SPCLST
CrossMark
04.2019 - 09.2019
CASHIER
Food Lion
09.2018 - 04.2019
BILLING & PAYABLES CLERK
Iron Mountain
ADMINISTRATOR
Centex Homes Security
CUSTOMER SERVICE
Dell Financial Services
RECEIVABLES CLERK
SecurityLink from Ameritech
CUSTOMER SERVICE
Austin American Statesman
OFFICE MANAGER
Austin WaterSmith
OFFICE CLERK
AccuScreen Drug Screening
Bowie High School
High School Diploma

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Jana ParsonsClerical Support Administrator