Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cerenity Cervantes

Bakersfield,CA

Summary

Dependable professional with experience, and well-developed critical thinking, problem-solving, and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Adept at inventory management and problem-solving, consistently delivering exceptional service in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Member

El Pollo Loco
Bakersfield, CA
10.2022 - Current
  • I widened my skill set to include other company roles. Some of these roles included closing a box (cash register), handling money, counting inventory, prepping food for customers, receiving customer complaints, and etc.
  • Trained and onboarded countless new employees, enhancing team productivity.
  • A lot of my job revolved around customer satisfaction. I've learned how to communicate and satisfy customers while still following company policy. A result of this is commonly having good reviews written about me.
  • Remaining calm and collected as I work with team members or alone during busy moments.
  • Having good time management, I learned to use my time wisely during all parts of the day (slow and busy).
  • Adapting to all types of changes every day. Some days we had to work severely understaffed, and other days we would run out of items and had to "borrow" them from other stores.
  • Communicate with kitchen staff to ensure quick, accurate order fulfillment, and any special requests or modifications.
  • Ensure cleanliness of the front counter and dining area.
  • Bag orders, and ensure they are complete before handing them to the customer.
  • Follow proper food safety and hygiene guidelines.
  • Assist with stocking and restocking supplies, like napkins, condiments, and cups.
  • Prepare ingredients (cut vegetables, cook meats, portion items).
  • Assemble burritos, tacos, bowls, or other menu items according to company standards.
  • Monitor ingredient levels, and restock as needed.
  • Label and date food items according to freshness guidelines. Stay calm and professional, even during high-pressure situations.

Warehouse Associate

Amazon
Bakersfield, CA
12.2024 - 03.2025
  • Assisted in loading and unloading shipments to ensure timely distribution.
  • Organized inventory by labeling and categorizing items for easy access.
  • Inspected incoming goods for quality and accuracy before processing.
  • Maintained cleanliness and orderliness of the warehouse environment daily.
  • Collaborated with team members to streamline warehouse operations effectively.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Communicated effectively with team members on matters related to work assignments.
  • Used pallet jacks to move items to and from warehouse locations.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Unloaded materials from trucks using forklifts and pallet jacks.
  • Labeled containers correctly for product identification purposes.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Maintained accurate inventory records through manual and computerized systems.
  • Handled hazardous materials safely following prescribed regulations.

Crew Member

Good Time Party Rentals
Bakersfield, CA
06.2021 - 11.2024
  • Monitored entrance to ensure compliance with age restrictions and venue policies.
  • Assisted in resolving conflicts between patrons to uphold a safe environment.
  • Responded swiftly to incidents, coordinating with law enforcement when necessary.
  • Trained new staff on safety procedures and conflict resolution techniques.
  • Developed strong relationships with customers through consistent interactions while providing excellent customer service.
  • Safely loading and unloading equipment, often including heavy items like bounce houses, slides, and tents, onto and off of delivery vehicles (trucks, trailers).
  • Assembling and disassembling equipment, following manufacturer specifications, and ensuring proper anchoring and stability for safe operation.
  • Cleaning and sanitizing inflatable equipment, performing routine maintenance checks, and reporting any damages or malfunctions.
  • Interacting with clients, explaining safety rules, reviewing rental agreements, and ensuring a positive customer experience.
  • Assisting with inventory management and restocking supplies as needed.
  • Ability to lift and carry heavy items, as well as perform physically demanding tasks, like loading, unloading, and setting up equipment.

  • \

Education

High School Diploma -

Centennial High School
Bakersfield
05-2024

Skills

  • Cash handling
  • Food safety
  • Inventory management
  • Equipment operation
  • Customer satisfaction
  • Time management
  • Training and onboarding
  • Problem solving
  • Customer service
  • Safety awareness
  • Basic math
  • Communication and writing skills

Certification

  • Typing Certification

References

Irma Campos - Manager

El Pollo Loco

(661) 348-6399

Alexa Ayon - Manager

El Pollo Loco

(661) 525-8363

Daniel Espinoza - Manager

Good Time Party Rentals

(661) 567-6323

Timeline

Warehouse Associate

Amazon
12.2024 - 03.2025

Crew Member

El Pollo Loco
10.2022 - Current

Crew Member

Good Time Party Rentals
06.2021 - 11.2024

High School Diploma -

Centennial High School

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