Google Suite
Cerenity Covalesky
People And Operations Coordinator
Austin,TX
Summary
Self-motivated People and Operations Coordinator bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
5
5
Languages
7
7
years of post-secondary education
14
14
years of professional experience
Work History
Test Center Coordinator
College Board
Austin, TX
03.2016 - Current
- Drove workflow efficiency by streamlining processes and driving improvements.
- Grew center to most attended in metro-area, boosted client participation by 35%.
- Completed human resource operational requirements by scheduling and assigning employees.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Led comprehensive staff member training covering key topics.
In-Home Services Supervisor
Geek Squad - Best Buy
Austin-San Antonio, TX
08.2009 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 15%.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Hiring and Training Coordinator
Best Buy
Austin, TX
10.2007 - 08.2009
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Education
Master of Science - Information Science
University of North Texas
Denton, TX 08.2016 - 05.2019
Bachelor of Science - Merchandising And Consumer Sciences
University of Texas At Austin
Austin, TX 05.2005 - 05.2009
Skills
Creative problem solving
Excellent interpersonal skills
Confidential data management
Employee training and development
Detail-oriented
Planning and Coordination
Accomplishments
- Received three "RAVE" awards for excellence in Customer Service
- Awarded “MVP” of the Fiscal Quarter
- Led Cultural Proficiency and Inclusion efforts with employee Viewpoint team.
Software
MS Office Suite
Learning Management System (LMS)
Enterprise Resource Planning (ERP)
Timeline
Master of Science - Information Science
University of North Texas
08.2016 - 05.2019
Test Center Coordinator
College Board
03.2016 - Current
In-Home Services Supervisor
Geek Squad - Best Buy
08.2009 - 03.2016
Hiring and Training Coordinator
Best Buy
10.2007 - 08.2009
Bachelor of Science - Merchandising And Consumer Sciences
University of Texas At Austin
05.2005 - 05.2009