Summary
Overview
Work History
Education
Skills
Timeline
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CERENNA TIMPHONY

Ponchatoula,LA

Summary

Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Offering high performance leading development and implementation of superior sales strategy. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhance revenue growth by implementing soft skills (negotiation, communication, leadership) to drive team success, exceed sales goals and optimizing operational processes.

Overview

14
14
years of professional experience

Work History

LHA Sales Manager

Select Quote
Overland Park, KS
10.2021 - Current
  • Train, coach, and mentor tenure and rookie sales personnel to ensure success in their roles.
  • Create and present daily, weekly and monthly reports to management and my team on sales performance.
  • Conduct regular meetings with agents to review goals and objectives for the month, quarter and year.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Support sales team members to drive growth and development.
  • Coach, develop and motivate team to achieve revenue goals.

Licensed Sales Agent

Tiburon Insurance
09.2020 - Current
  • I worked in the Select Quote Senior Medicare Division under Tiburon Insurance answering Inbound Medicare Advantage marketing calls from our marketing partners and internal licensed sales agents.
  • Assessed customer needs to recommend appropriate products or services.
  • I prepared clients for enrollment and or ancillary products presentation.
  • Provided customer service and support to clients with questions about their insurance policies.

Spa Director

WTS INTERNATIONAL
03.2019 - 09.2020
  • I began my career with WTS International as a Spa Supervisor at Spa De La Mer at The Baccarat Hotel New York, NY March 2019 and was later promoted to Spa Direct (Task Force) in October 2019.
  • As a Spa Supervisor I supervised 5 departments that encompassed 18 staff members. The departments were the fitness facility, life guards, spa receptionist, spa attendants and therapists. As a Spa Director I would travel to Spas under duress due to lack of Spa Director and or Spa Director on Medical Leave until a New Director was hired or director returned from medical leave.
  • Organized training programs for employees on new treatments or products offered by the spa.
  • Initiated and maintained effective relationships with vendors and suppliers.
  • Monitored customer feedback to identify areas of improvement in service offerings.
  • All spas I supervised and traveled to as a Spa Director saw a 40% to 50% increase in revenue. Spa De La Mer was even named top 6 Places to visit in Forbes May 2019 article.

Sales Associates

WYNDHAM DESTINATIONS
New York, NY
10.2018 - 03.2019
  • I gave tours and timeshare presentations to potential new owners for Vacation Ownership with Wyndham
  • I accessed their current vacation lifestyle and created a vacation package for their family’s needs and desires.

LMT/Owner/Operator

CERENNAT WELLNESS
Covington, LA
01.2016 - 10.2018
  • Voted Northshore’s Best Massage Therapist 2014 and 2015
  • I performed Sports and Deep Tissue Therapeutic Massage
  • I operated the day to day functions of the studio; Inventory, Marketing, Event Planning, Travel Arrangements, Appointment Booking and Accounting.

Licensed Massage Therapist

OSPA AT FRANCO’S
Mandeville, LA
12.2013 - 01.2016
  • Voted Northshore’s Massage Therapist 2014
  • I performed Sports and Deep Tissue Therapeutic Massage to club and non-club members
  • I relieved the receptionist for breaks
  • I booked spa treatments and processed guest payments
  • I generated new revenue by booking offsite chair massage events to promote the spa and the club.

Insurance Sales Representative

GILSBAR
Covington, LA
05.2010 - 06.2013
  • I began my career at Gilsbar as an Expediter
  • I performed Lead Generation by cold calling Lawyers to address their malpractice insurance needs
  • Once I determined their need I transferred to the sales team
  • Six months later I was promoted to the Insurance Sales Team as one of their leading team members
  • I had a high close rate selling Lawyers Professional Malpractice Insurance to warm and hot leads.

Education

Life Coach

Jay Shetty Certification School
08-2023

Life and Health License -

01.2020

Forbes 5 Star Spa Standards -

01.2019

Associates of Science Degree: Business Administration -

01.2004

High School Diploma -

01.1987

Skills

  • Management
  • Sales
  • Marketing
  • KPI Tracking
  • Sales team training
  • Solution selling
  • Client Relationship Management
  • KPI analysis
  • Sales Reporting
  • Performance Management
  • Sales Planning
  • Sales engagement techniques
  • Sales process
  • Verbal and written communication
  • CRM Software
  • Relationship Building
  • Sales Coaching
  • Sales Presentations
  • Rapport and relationship building
  • Exceeds sales goals
  • Excellent communication skills
  • Salesforce

Timeline

LHA Sales Manager

Select Quote
10.2021 - Current

Licensed Sales Agent

Tiburon Insurance
09.2020 - Current

Spa Director

WTS INTERNATIONAL
03.2019 - 09.2020

Sales Associates

WYNDHAM DESTINATIONS
10.2018 - 03.2019

LMT/Owner/Operator

CERENNAT WELLNESS
01.2016 - 10.2018

Licensed Massage Therapist

OSPA AT FRANCO’S
12.2013 - 01.2016

Insurance Sales Representative

GILSBAR
05.2010 - 06.2013

Life Coach

Jay Shetty Certification School

Life and Health License -

Forbes 5 Star Spa Standards -

Associates of Science Degree: Business Administration -

High School Diploma -

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