Cerica Beasley

Work History

WELLSTAR ATLANTA MEDICAL CENTER

01.2021 - Current

Responsible for the functions of the switchboard and patient information area
This includes the efficient operation of the phones/switchboard, computer, copier, pagers, and paging system
Assist patients, their families, physicians, and staff with general information
Monitor all emergency systems
Serve as the main source of communication during hospital emergencies, such as codes, drills, traumas, and on-call schedules
Direct visitors, guests, and family members to their requested destinations
Assist with monitoring and putting away supplies, retrieving mail, updating directory, manuals, training materials
Maintains a high level of professionalism and customer service, while supporting the WellStar systems customer service initiative
Assist daily providing information Front Desk coverage as needed.

GA BUILDING AUTHORITY

01.2017 - 01.2021

Provide friendly and courteous service while providing cleaning services such as carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
Answer incoming calls regarding services that need to be rendered
Record incoming calls regarding spills, and safety concerns and incidents
Disinfect equipment and supplies, using germicides or steam-operated sterilizers
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors
Place calls to other departments regarding cleaning of facilities.

THEWEBZONE

01.2012 - 01.2017

Welcome and acknowledge each and every customer or person entering the establishment in a professional manner
Check and make reservations by phone for customers requesting resume and personal assistance and computer stations reservations in advance
Provide information to guest/customers regarding pricing, events, and programs pertaining to their specific needs
Quickly resolve issues, complaints, and concerns in a timely manner
Answer incoming calls in a professional manner
Perform administrative duties such as logging calls, activities, updates, and error into the system and daily logs
Assist with special requests for computer stations designs or other personal needs for completing interviewing clients online
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits
Receive and process payment by cash, check, credit cards, vouchers, or automatic debits for purchases
Issue receipts, refunds, credits, or change due to customers
Assist customers by providing information and resolving their complaints maintaining positive working relationships
Assist customers with finding information via the internet.

SONIC HAMBURGERS

01.2011 - 01.2012

Complete orders from waitresses, placing foods on plates and often serving customers at tables or counters
Answer phone calls and place orders
Take customer orders via the Sonic App
Answer questions regarding the menu items and ingredients
Grill and garnish hamburgers or others meats such as steaks and chops
Perform simple food preparations task such as making sandwiches, carving meats, and brewing coffee
Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos following specific methods that require short preparation times.