Cerica Johnson
San Antonio
Summary
Experienced in project management, process improvement, and financial analysis. Reliable and proven track record of streamlining operations and reducing costs. Expertise in analyzing data to identify trends and developing strategies that enhance efficiency. Strong focus on achieving results, dedicated to driving success and delivering impactful solutions for organizations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Operation Administrator I
SiTech
01.2024 - Current
- Assist business units and respond to financial questions/concerns to meet business needs
- Track and record invoices from suppliers and subcontractors
- Track status of vendor invoices, coordinates with project managers to ensure payment approved to be released
- Cross reference invoices with on-site documentation to ensure material delivery
- Prepare Schedule of Values payment applications for payment and ensures job protection remains up to date
- Coordinate with project teams to ensure proper communication methods are being used
- Review and track payment terms for each individual project and client
- Ensure payments are made against applications for payment within contractually agreed deadlines
- Communicate with project teams regarding issues with customers/payments
- Investigate and resolve balance sheet reconciling items on a timely basis
- Set up new projects in construction accounting system with accurate job cost code and sales tax bucketing
- Manage tracking procedures set forth by Operations Manager
- Assist with tracking of new sales contracts and monthly reporting to management
- Vet new vendors and setting up in construction accounting system
- Understand how to read certificates of insurance and track compliance
- Assist Project Managers in editing purchase orders
- Understand/review taxes, cross reference invoices and purchase orders to under proper tax is being entered
- Communicate tax discrepancies/updates with vendors as needed
- Track and organize office inventory (office supplies, breakroom supplies..etc)
- Oversee physical office and inventory management
- Keep all inventory clean and organized including front desk/front office area, break-room, server room, desk and other storage areas
- Track and organize certified payroll documentation
- Adhere to any contractual obligations as it pertains to certified payroll reporting, OCIP..etc
- Organize and monitors large meeting events, ensure clean and prepared conference room
- Provide meals as needed for team meetings and corporate events held in office
- Track and organize Operations Department task tracking documentation, customer pay application tracking documentation, subcontractor and vendor tracking documentation
- Primary point of contact for any office-related inquiries and issues
- Communicate with project teams for accurate predictions of monthly billings and provide feedback to leadership team
- Communicate with vendors to update compliance documents, contact and banking information
Business Platinum Specialist III
J. P. Morgan Chase Bank
01.2016 - 03.2024
- Document customers account activities
- Approach problems logically
- Make decisions on behalf of the customer quickly and effectively
- Conduct research as needed for missing deposits or postings
- Process fee reversal requests
- Transfer customers to the appropriate departments
- Assist customers with setting up online account profiles or resetting passwords
- Process customer complaints
- Process case management requests for account maintenance
Distribution Clerk IV
Coca Cola Southwest Beverages
08.2018 - 11.2020
- Managed routine correspondence, including mail and faxes
- Prepared business reports and presentations
- Ran weekly, monthly, and year-to-date Cases per Hour reports
- Tracked Distribution Safety Compliance Daily
- Sent out nightly emails for missed deliveries to management team
- Implemented a labeling process for damaged handhelds and printers
- Implemented and maintained Driver recognition board
- Built and coordinated returned stops in SAP Leo Planning Tool for redeliveries
- Trained new Associates in entering orders in SAP, running all reports and sending out all correspondences
Inbound Customer Service Specialist
Alorica
02.2015 - 01.2016
- Processed orders for new telephone installations
- Input trouble tickets when services are not working
- Answered all inbound calls and forward to the correct department
- Took payments on the accounts over the phone
- Reviewed billing issues and resolved customer billing concerns
Fleet Administrative Assistant
SYGMA Network, Inc.
05.2012 - 01.2015
- Processed invoices in AIP for payment
- Ordered fuel and DEF for Tractors and Trailers
- Took breakdown calls and set up vendors to repair tractor and trailers
- Processed High volume fuel/service tickets in SAP portal
- Processed daily 30 to 40 Tractor & Trailer repair orders in SAP portal
- Ordered and Received parts into the Sap inventory portal
- Generated daily Preventive Maintenance reports
- Maintained inventory control of Fleet Maintenance Parts
- Filled Preventive Maintenance forms and DVCR daily
- Purged DVCR every month but also maintained 90 days of history
- Processed checks and verified all information on invoices were correct for fuel and repairs
- Trained all associates in service coordinator tasks
Customer Service Associate
SYGMA Network, Inc.
08.2006 - 05.2012
- Received inquiries, orders, and complaints from customers
- Inputted and/ or processed customer orders into the IBM mainframe
- Initiated credit memos and billing adjustments as required
- Broke down pricing documents, invoices, and other paperwork to be distributed to management
- Copied and filed invoices, credits, and maintained filed copy of original sales invoice
Education
Bachelor of Science Degree - Information Technologies
Southern New Hampshire University
Manchester, NH01.2022
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Power Point
- Microsoft Outlook
- Microsoft Teams
- RTA
- SAP
- AS400
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
Certification
- Life Insurance License, Texas
- Notary Republic, Texas
Timeline
Business Operation Administrator I
SiTech
01.2024 - Current
Distribution Clerk IV
Coca Cola Southwest Beverages
08.2018 - 11.2020
Business Platinum Specialist III
J. P. Morgan Chase Bank
01.2016 - 03.2024
Inbound Customer Service Specialist
Alorica
02.2015 - 01.2016
Fleet Administrative Assistant
SYGMA Network, Inc.
05.2012 - 01.2015
Customer Service Associate
SYGMA Network, Inc.
08.2006 - 05.2012
Bachelor of Science Degree - Information Technologies
Southern New Hampshire University
- Life Insurance License, Texas
- Notary Republic, Texas
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