Cerica Johnson
San Antonio,Texas
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Platinum Specialist III
J. P. Morgan Chase Bank
01.2016 - Current
- Document customers account activities
- Approach problems logically
- Make decisions on behalf of the customer quickly and effectively
- Conduct research as needed for missing deposits or postings
- Process fee reversal requests
- Transfer customers to the appropriate departments
- Assist customers with setting up online account profiles or resetting passwords
- Process customer complaints
- Process case management requests for account maintenance
Distribution Clerk IV
Coca Cola Southwest Beverages
08.2018 - 11.2020
- Managed routine correspondence, including mail and faxes
- Prepared business reports and presentations
- Ran weekly, monthly, and year-to-date Cases per Hour reports
- Tracked Distribution Safety Compliance Daily
- Sent out nightly emails for missed deliveries to management team
- Implemented a labeling process for damaged handhelds and printers
- Implemented and maintained Driver recognition board
- Built and coordinated returned stops in SAP Leo Planning Tool for redeliveries
- Trained new Associates in entering orders in SAP, running all reports and sending out all correspondences
Inbound Customer Service Specialist
Alorica
02.2015 - 01.2016
- Processed orders for new telephone installations
- Input trouble tickets when services are not working
- Answered all inbound calls and forward to the correct department
- Took payments on the accounts over the phone
- Reviewed billing issues and resolved customer billing concerns
Fleet Administrative Assistant
SYGMA Network, Inc.
San Antonio
05.2012 - 01.2015
- Processed invoices in AIP for payment
- Ordered fuel and DEF for Tractors and Trailers
- Took breakdown calls and set up vendors to repair tractor and trailers
- Processed High volume fuel/service tickets in SAP portal
- Processed daily 30 to 40 Tractor & Trailer repair orders in SAP portal
- Ordered and Received parts into the Sap inventory portal
- Generated daily Preventive Maintenance reports
- Maintained inventory control of Fleet Maintenance Parts
- Filled Preventive Maintenance forms and DVCR daily
- Purged DVCR every month but also maintained 90 days of history
- Processed checks and verified all information on invoices were correct for fuel and repairs
- Trained all associates in service coordinator tasks
Customer Service Associate
Sygma Network
08.2006 - 05.2012
- Received inquiries, orders, and complaints from customers
- Inputted and/ or processed customer orders into the IBM mainframe
- Initiated credit memos and billing adjustments as required
- Broke down pricing documents, invoices, and other paperwork to be distributed to management
- Copied and filed invoices, credits, and maintained filed copy of original sales invoice
Education
Master of Business Administration Degree - Business Analytics
Wilmington University
New Castle, DE01.2024
Bachelor of Science Degree - Information Technologies
Southern New Hampshire University
Manchester, NH01.2022
Skills
- Microsoft: Excel, Word, Power Point, Outlook, Microsoft Teams
- RTA
- SAP
- AS400
- Customer Assist (CA)
- Life Insurance License in Texas
Certification
Life Insurance License, Texas
Timeline
Distribution Clerk IV
Coca Cola Southwest Beverages
08.2018 - 11.2020
Business Platinum Specialist III
J. P. Morgan Chase Bank
01.2016 - Current
Inbound Customer Service Specialist
Alorica
02.2015 - 01.2016
Fleet Administrative Assistant
SYGMA Network, Inc.
05.2012 - 01.2015
Customer Service Associate
Sygma Network
08.2006 - 05.2012
Master of Business Administration Degree - Business Analytics
Wilmington University
Bachelor of Science Degree - Information Technologies
Southern New Hampshire University