Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cerina Harrigan

Ponte Vedra Beach,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Operations Manager, Bookkeeper

Town and Country Pharmacy
Jacksonville, FL
02.2023 - Current
  • Managed inventory and supplies to ensure materials were available when needed.
  • Monitored service delivery, identified areas for improvement, and implemented necessary changes to ensure customer satisfaction.
  • Maintained accurate records of staffing, payroll expenses, inventory, and purchasing activities.
  • Managed multiple projects simultaneously while adhering to tight deadlines and budgets.
  • Managed daily operations including scheduling, resource allocation, inventory management, and customer relations.
  • Identified trends in sales data that could be leveraged to create targeted marketing campaigns aimed at increasing revenue growth.

Operations Manager, Banking Finance

Cogent Bank
Jacksonville, FL
10.2019 - 02.2023
  • Developed and implemented operational processes to ensure compliance with banking regulations.
  • Evaluated risk management practices to ensure adherence to internal control standards.
  • Created audit plans to evaluate departmental performance against established goals and objectives.
  • Implemented strategies that improved customer service levels while reducing operating costs.
  • Monitored daily operations performance and identified areas for improvement.

Senior Financial Specialists

Valley National Bank
Jacksonville, FL
03.2015 - 09.2019
  • Provided customer service to bank clients, answering inquiries and resolving complaints.
  • Developed strategies to increase customer satisfaction and loyalty through excellent service delivery.
  • Participated in community outreach events to promote awareness of the bank's services.
  • Advised customers on banking products and services such as loans, investments, and credit cards.
  • Assisted with onboarding new employees by training them on banking procedures.

Education

Bachelor of Science - Finance

Southern New Hampshire University
Manchester, NH
07-2023

Skills

  • Decision-making
  • Supervision and leadership
  • Multitasking
  • Problem-solving
  • Organizational skills
  • Team management
  • Customer service
  • Analytical thinking
  • Dependable and responsible
  • Teamwork and collaboration

Timeline

Operations Manager, Bookkeeper

Town and Country Pharmacy
02.2023 - Current

Operations Manager, Banking Finance

Cogent Bank
10.2019 - 02.2023

Senior Financial Specialists

Valley National Bank
03.2015 - 09.2019

Bachelor of Science - Finance

Southern New Hampshire University

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