CERINA STEINER
Cape Coral,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Sales Advisor
Hyundai of Fort Myers
Fort Myers, FL
01.2024 - 07.2024
- Greeted customers and provided product information.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Developed relationships with potential buyers through phone calls and emails.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Advised customers on financing options and warranties available for their purchase.
BDC Representative
Volvo Of Fort Myers
Fort Myers, FL
08.2023 - 01.2024
- Scheduled follow-up appointments for customers when necessary.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Managed website inventory listing with up-to-date vehicle inventory and specifications.
- Generated reports on sales activities as needed for management review.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
Receptionist
Porsche Fort Myers
Fort Myers, FL
01.2023 - 08.2023
- Handled a variety of secretarial and clerical tasks, including documenting, photocopying, faxing, mailing, and filing
- Wrote professional business memos, letters, and marketing copy to support business objectives and growth
- Acted as the first point of contact for potential clients and scheduled appointments for them
- Answered a multi-line, high-volume phone and directed callers to the appropriate company personnel
- Processed cash, check, and credit card transactions
- Was in charge of sorting and distributing mail
- Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
Education
High School -
Mariner High School
Cape Coral, FL01.2022
Skills
- Customer service
- Documentation and Reporting
- Cash Handling
- Computer Literacy
- Microsoft Office
- Conflict Resolution
- Time Management
- Multitasking Strengths
- Customer Relationship Management
Languages
English
Native/ Bilingual
Timeline
Sales Advisor
Hyundai of Fort Myers
01.2024 - 07.2024
BDC Representative
Volvo Of Fort Myers
08.2023 - 01.2024
Receptionist
Porsche Fort Myers
01.2023 - 08.2023
High School -
Mariner High School
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