Cerina Velasquez
Apple Valley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable.
Overview
8
8
years of professional experience
Work History
Monitor
Solera At Apple Valley Community Association
03.2023 - Current
- Attended to needs of residents and informed personnel of community problems
- Provided mental, emotional and physical support to residents using positive reinforcement.
- Monitored conduct of residents in the community to maintain safety.
- Assisted in planning out daily activities.
- Promoted safety of residents in the clubhouse by identifying potential conflicts.
- Managed productivity monitoring of activity sales and client relations staff for inventory management provider.
- Monitored number of cases received and returned by employees on weekly, monthly and quarterly basis.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Monitored participation in recreational activities to provide assistance to participants.
- Assisted in preparing recreational materials and supplies for each activity.
- Ordered and maintained all recreational equipment.
- Prepared reports for management regarding status and progress of recreational activities.
- Developed and monitored budgets for recreational activities.
- Liaised with community organizations to promote recreational activities.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Pharmacy Technician
Rite-Aid Pharmacy
06.2016 - 10.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Pharmacy Cashier
Rite Aid
07.2015 - 10.2017
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Recommended items for sale and trade-up or companion items to customer, assisting with access to and combinations of over-the-counter products and escorting customers to aisle when appropriate.
- Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
- Applied mandates of Health Insurance Portability and Accountability Act regulations and company policies complementing or supporting satisfaction of regulatory requirements.
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Used POS system to enter orders, process payments and issue receipts.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate in Pharmacy - Pharmaceutical Sciences
San Joaquin Valley College
Visalia, CA04.2016
High School Diploma -
Sultana High School
Hesperia, CA05.2010
Skills
- Customer Satisfaction
- Critical Thinking
- Handling Procedures
- Commercial Property
- Legal Standards
- Greeting Visitors
- Credit Card Transaction Processing
- Positive Reinforcement Methods
- Program Activities
- Document Preparation
- Solution Development
- Operational Procedures
- Compliance Requirements
- Public Relations
- Daily Living Activities
- Teamwork and Collaboration
- Records and Reporting
- Coordinate Schedules
- Scheduling Events and Programs
- Computer Proficiency
- Customer and Service-Oriented
- Administrative Leadership
- Microsoft Excel
- Customer Relations
- Microsoft Word
- Microsoft PowerPoint
- Multi-Line Phone Talent
- Customer Consulting
- Call Center Operations
- Data Evaluation
- Administrative Support
- Problem-Solving Ability
- Typing Proficiency
- Office Equipment Proficiency
- Administrative and Office Support
- Spreadsheets
- Medical Billing
- Insurance Information Collection
- Information Updates
- Office Administration
- Policy and Procedure Adherence
- Insurance Verification
- Medical Transcription
Timeline
Monitor
Solera At Apple Valley Community Association
03.2023 - Current
Pharmacy Technician
Rite-Aid Pharmacy
06.2016 - 10.2017
Pharmacy Cashier
Rite Aid
07.2015 - 10.2017
Associate in Pharmacy - Pharmaceutical Sciences
San Joaquin Valley College
High School Diploma -
Sultana High School
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