Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cerine Belmiloud

Chicago,IL

Summary

Accomplished Lead Passenger Service Agent at Sunline Services, adept at ensuring on-time departures and seamless operations. Proven leader with strong communication skills, effectively mentoring teams to uphold high service standards. Expert in problem-solving and multitasking, consistently enhancing operational flow and customer satisfaction. Recognized for proactive solutions and maintaining compliance with airline regulations.

Overview

5
5
years of professional experience

Work History

Lead Passenger Service Agent

Sunline Services
06.2024 - Current
  • Serve as the main point of contact for assigned flights, ensuring on-time departures and smooth coordination between check-in, boarding, baggage, and ramp operations.
  • Communicate effectively with flight crew, dispatch, and ground teams to manage any operational irregularities.
  • Oversee passenger boarding, seating issues, upgrades and last minute changes.
  • Train, mentor, and support new and existing passenger service agents to maintain high standards of customer service and operational efficiency.
  • Ensure compliance with airline polices, security regulations, and documentation requirements.
  • Anticipate potential issues and proactively implement solutions to maintain operational flow.

Leasing Agent

CA Ventures
05.2023 - 10.2023
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Distributed and followed up on tenant renewal notices.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.

Delivery Driver

DoorDash
09.2020 - 12.2022
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Developed and maintained professional relations between customer, store personnel, and company.

Front Desk Receptionist

Hyatt Regency O'Hare
05.2022 - 08.2022
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

Associate of Arts - Business Administration

Wilbur Wright College
Chicago, IL
05.2026

Skills

  • Strong leadership and team coordination abilities
  • Excellent communication and interpersonal skills
  • Ability to remain composed and make sound decisions under pressure
  • Detail-oriented with strong problem-solving and multitasking capabilities

Timeline

Lead Passenger Service Agent

Sunline Services
06.2024 - Current

Leasing Agent

CA Ventures
05.2023 - 10.2023

Front Desk Receptionist

Hyatt Regency O'Hare
05.2022 - 08.2022

Delivery Driver

DoorDash
09.2020 - 12.2022

Associate of Arts - Business Administration

Wilbur Wright College

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