CERISE GIBSON
Clermont,FL
Summary
Accomplished and versatile professional with more than 10 years experience in customer service and financial management. Exceptional office skills with a comprehensive
background in data entry. 4+ years working remotely. Efficient and accurate verbal and written communication.
Overview
17
17
years of professional experience
Work History
Chat Specialist
The Reynolds And Reynolds Company
10.2022 - Current
- 100% remote, fast paced environment with multiple database systems.
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
- Assist customers in navigating products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
Office Coordinator
Ark Ministry Family Worship Center
07.2015 - 09.2022
- Interact with numerous customers by phone, email, chat and in-person to provide information.
- Answer and manage incoming and outgoing calls while also collecting, organizing and maintaining data.
- Ability to work independently and with others to coordinate workflow.
- Organize company meetings and scheduling for 25 person-employee team.
Front End Supervisor/Cash Office Service Associate
Kmart
04.2014 - 04.2015
- Perform store opening and closing duties
- Reconcile all cash drawers and payments.
- Inventory and office supply purchases.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
Securities Operations Specialist
The Bank Of New York Mellon
08.2007 - 08.2011
- Input data and daily communication with customers, portfolio managers, and operational personnel.
- Organize financial analysis and market research for internal and external clients.
- Reconcile reports and processed many transactions according to regulatory, bank, and department policies and procedures.
Education
Finance
University of Pittsburgh
Pittsburgh, PASkills
- Ability to multitask effectively and handle multiple chat conversations simultaneously
- Excellent written communication skills with a strong command of grammar and spelling
- Proficiency in using computers and familiarity with chat and messaging platforms
- Data entry accuracy
- 58 wpm typing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Chat Specialist
The Reynolds And Reynolds Company
10.2022 - Current
Office Coordinator
Ark Ministry Family Worship Center
07.2015 - 09.2022
Front End Supervisor/Cash Office Service Associate
Kmart
04.2014 - 04.2015
Securities Operations Specialist
The Bank Of New York Mellon
08.2007 - 08.2011
Finance
University of Pittsburgh
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