Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cerise-Lee Ching

Cerise-Lee Ching

Houston,USA

Summary

Property Manager with 17+ years of extensive expertise in Property Management enhancing tenant satisfaction and operational efficiency through innovative solutions. Proficient in MRI Property Management and Click Pay Accounting Software, with strong skills in staff management and financial operations. Passionate about fostering collaborative environments and implementing forward-thinking strategies to drive property management success.

Overview

17
17
years of professional experience

Work History

Property Manager

Douglas Emmett, LLC
01.2024 - 01.2025
  • Manage tenant relations, boosting satisfaction and operational efficiency.
  • Oversee financial operations and lease negotiations for cost-effective solutions.
  • Direct maintenance and compliance, strengthening tenant and stakeholder relationships.
  • Pioneered automated workflow systems for maintenance requests and lease renewals, enhancing operational efficiency and tenant satisfaction.
  • Streamlined property operations through digital transformation initiatives, implementing automated systems for maintenance tracking and lease management.
  • Analyzed and optimized building operations costs while maintaining high-quality tenant services and strengthening stakeholder relationships.
  • Fostered strong tenant relationships through proactive communication and swift resolution of maintenance concerns, enhancing property value.
  • Developed and executed strategic improvements in lease administration processes, reducing processing time and improving accuracy.
  • Led sustainability initiatives and building upgrades, balancing operational efficiency with tenant comfort and satisfaction.

Assistant Community Manager

Douglas Emmett Management LLC
01.2022 - 01.2024
  • Manages leasing administration and training of team.
  • Pursued and collected rent payments and accurately recorded remittances.
  • Determined and certified eligibility of prospective residents following governmental regulations and company procedures.
  • United with teammates to deliver best experience to current and prospective residents.
  • Built community and industry knowledge by preparing for future occupancy needs and offering recommendations and training.
  • Managed leasing process by guiding team through effective sales strategies and follow-through.
  • Investigated complaints, disturbances and violations and resolved problems following rules and regulations.
  • Prepared and maintained records and reports, such as budgets, personnel records.
  • Manage monthly Affordable Housing Program, applications and approvals.
  • Established and oversaw administrative procedures to meet objectives set by boards of directors and senior management.
  • Recruited, interviewed and assists in the hiring of new staff.
  • Vendors to maintain relationships and communication with all vendors contracted with company.
  • Manage employee schedules and timesheets
  • Process payroll, shift trades, leave requests, overtime, and internal transfers
  • Scheduling, posting, Absence Management – call intake, processing, tracking of absences and other duties as assigned by Property Manager

Property Management Accountant

Douglas Emmett Management LLC
06.2008 - 01.2022
  • Compiled general ledger entries on short schedule with 100% accuracy
  • Completed bank and account reconciliations on weekly and monthly basis
  • Daily bank deposits and transactions
  • Manage tenant ledgers, balances and payments for 402 units
  • Assisted in leasing and managed accounting functions to determine transaction accuracy and revenue generation value
  • Conducted reconciliations and audits
  • Attended continuing education seminars and conferences to maintain updated industry knowledge
  • Assisted in accounts payable and accounts receivable functions in the absence of Assistant Property Manager
  • Reviewed accounts, resolved coding areas and tracked recurring expenses for accrual entry
  • Collected and reported monthly expense variances and explanations
  • Maintained integrity of general ledger and chart of accounts
  • Worked with management at management level to achieve expense and goal plans
  • Provided journal entry information and data and performed accounting duties on accrual basis
  • Trained new employees on site and/or sister properties on accounting principles and company procedures, job descriptions and procedures
  • Tracked funds, prepared deposits and reconciled accounts
  • Diminished outstanding debts by analyzing accounts for issues
  • Manage monthly rent roll including effective and efficient in preparation to month end closing
  • Manage Reports including but not limited to: Delinquency Report, Security Deposit Variance, Monthly Lease Renewal Results, Rent Roll, Aged Delinquency Report, Month End Closing
  • Facilitated financial and operational audits, working with internal and corporate managers to communicate recommendations or issues surrounding audits
  • Manage former residents accounts, balances, reconciliations, collections, payments
  • Manage evictions, processing of filing and all communication to and from attorney
  • Handle court cases and have attended selected court matters representing the company
  • Prepared for year-end audit cycle by compiling documentation for rent statement and account ledger accounts
  • Performed electronic banking transactions and completed bank reconciliations and payments.

Education

BBA - Finance

University of Hawaii At Manoa
Honolulu, HI
06.2004

Medical Laboratory Technology

Kapiolani Community College/University of HI Community Colleges
Honolulu, HI

Skills

  • MRI Property Management - Expert
  • CAM Reconciliations - Expert
  • General Ledger - Experienced
  • Journal Entries - Experienced
  • Variance Analyses - Experienced
  • Month End Close - Expert
  • Financial Management - Experienced
  • Annual Reports - Experienced
  • Bookkeeping - Experienced
  • Financial Records Review - Experienced
  • Nexus Payables - Expert
  • Lead Management - Experienced
  • MRI Real Estate Software - Expert
  • Quickbase - Expert
  • Click Pay Accounting Software - Expert
  • Zego - Expert
  • Client Service And Support - Experienced
  • Leasing And Sales - Experienced
  • Yardi Software Proficiency - Skillful
  • Payment Processing - Expert
  • Month-End Closings - Experienced
  • Staff Management - Experienced
  • Leasing Strategy Development - Experienced
  • Office Organization - Expert
  • Vendor Contracts - Experienced
  • Electronic Filing System - Experienced
  • Security Deposit Refunds - Expert
  • Home Tours - Expert
  • Staff Meetings - Expert
  • Building Systems And Services - Expert
  • Apartment Inspections - Expert
  • Employee Recruitment - Expert
  • Schedule Planning - Expert
  • Income And Expense Management - Expert
  • Deposit Accounting - Expert
  • Marketing And Advertising - Expert
  • Property Management - Expert
  • Office Supplies And Inventory - Expert
  • Delinquency Monitoring - Expert
  • Accounts Payable And Accounts Receivable - Experienced
  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Property tours and inspections
  • Eviction procedures
  • Maintenance scheduling
  • Occupancy management
  • Administrative support
  • Fair housing mandates
  • Tenant and eviction laws
  • Vendor management
  • Multi-family property management
  • Financial budgeting and reporting
  • Property management expertise
  • Marketing and advertising
  • Maintenance coordination
  • Contract negotiation
  • Preparing property agreements
  • Adaptable
  • Grounds maintenance
  • Compliance monitoring
  • Property accountability
  • Business administration
  • Preventive Maintenance
  • Software utilization
  • Database management
  • Apartment maintenance
  • Building operations
  • Business development
  • MRI accounting software
  • Leasing operations
  • Unit vacancies
  • Property marketing and promotion
  • Fair housing compliance
  • Work order monitoring
  • Landscaping and grounds maintenance
  • Skilled multi-tasker
  • Accounting operations
  • Eviction notices
  • Customer relations
  • Clear communication
  • Data entry
  • Client relations
  • Critical thinking
  • Relationship building
  • Decision-making
  • Microsoft office
  • Property showing
  • Administrative leadership
  • Creative and adaptable
  • Sales and marketing
  • Dispute handling
  • Operations management
  • Monthly fee and payment collection
  • Repair planning
  • Grounds and facility inspection
  • Maintenance management
  • Disturbance handling
  • Office staffing
  • Complaints investigation
  • Deposits management
  • Tenant eligibility determination
  • Schedule coordination
  • Sale and rental recordkeeping
  • Performance assessment
  • Social media engagement
  • Property marketing
  • Staff coordination
  • Employee motivation and guidance
  • Budget preparation
  • Rent pricing optimization
  • Financial reporting
  • Personnel management
  • Codes compliance
  • Vacancy marketing
  • Financial oversight
  • Capital projects management

Timeline

Property Manager

Douglas Emmett, LLC
01.2024 - 01.2025

Assistant Community Manager

Douglas Emmett Management LLC
01.2022 - 01.2024

Property Management Accountant

Douglas Emmett Management LLC
06.2008 - 01.2022

Medical Laboratory Technology

Kapiolani Community College/University of HI Community Colleges

BBA - Finance

University of Hawaii At Manoa

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Cerise-Lee Ching