Cerissa Campbell
Milton,New Hampshire
Summary
As your Executive Housekeeper, I offer more than 15-years of employment and performance history to include experience in Hospitality, Multi-Tasking, Detail-Oriented, high level of Organization and Time Management. Knowledgeable in processes of Ordering Inventory, providing accurate Inventory counts/items on hand, Record Filing and storage. I can provide superior skills and expertise in areas of Customer Service, Proven leadership, Assistance and Management as well as training skills. Become accustomed to enforcing proper use, storage and disposal of hazardous chemicals by previous certifications obtained. Exceptional skills in itemizing and inventory recording. I am familiarized in the process of Ordering Product/Stock items. Consistent execution of Team Member scheduling, while maintaining and distributing the allotted hours. Focused on enhancing overall guest experience by providing superior and timely room cleaning. Hardworking and diligent in helping to develop and enforce adherences to maintenance schedules. Committed to reducing risks and promoting workplace safety through improved/provided safety training and lastly, having a high reputation for resolving problems that lead to improving customer experiences.
Furthermore, these skills have helped in ensuring that adequate amounts of staff are present and working together to successfully complete daily tasks. Known for my Infectiously gregarious Personality and Team-driven background has inquired for a strong customer satisfaction focus.
Having learned, applied and consistently maintaining these skills; I am able to be more than just your employee. I would have the pleasure of being a dedicated and proud member of this team. One that strives to provide its customers with opportunities, activities, and so much more allowing to create one of the most joyful memories families will share together.. .
Overview
15
15
years of professional experience
Work History
Housekeeper
Yogi Bear's Jellystone Camping Resort
07.2023 - 11.2023
- Followed safety protocols and procedures while Completing daily task & Cabin cleaning lists given by management.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Maintained cleaning proceedures and operations.
- Monitored, Recorded and/or reviewed Co-worker task performance/ completion.
- Identified equipment failures that arose, followed by reporting to appropriate staff for corrective actions.
- Provided guidance and/or advice to management regarding project & task completion time improvements.
- Delegated tasks to carefully selected employees in alignment with resource management goals and suggestions.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Established and maintained frequent team communication.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Customer Support Specialist
Michael's Arts & Crafts Store
02.2021 - 03.2022
- Assisted with meetings and presentations within company.
- Maintained and scheduled complex calendars
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Improved productivity initiatives.
- Planned, monitored and appraised employee work results.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Maintained employee and contract files to keep company in compliance with current laws and coordinate office activities and vendor relations.
- Aided and assisted Management with any customer inquiries, problem resolutions, customer questions, assistance needed by cashiers and Frame Shop employees.
- Accurately and efficiently counted teller drawers to hold the appropriate amounts required for operation,
- Key Holder of the "Cash Office" for completion of counting, entering and recording prior day sales for deposit amounts. Accurately kept all deposit information, records and recorded deposit amounts in chronological filing system.
Store Manager
Dunkin Donuts
05.2011 - 09.2013
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Inventory Specialist
Rgis Retail Inventory
01.2009 - 02.2011
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Completed physical inventory counts each month.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Performed data entry and completed proper paperwork.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Established protocols to use for inventory control and management, streamlining internal process.
Education
Some College (No Degree) - Massage Therapy
McIntosh College
Dover, NH10.2007
High School Diploma -
Newmarket Jr.-Senior High School
Newmarket, NH06.2006
Skills
- Staff/Team Management
- Employee scheduling
- Communication/ Customer Service
- Inventory/Supply Replenishment
- Budgets/Cost Control
- Organization skills and Improvements
- Problem Solving/ Resolution
- Teamwork: Building/Collaboration
- Task Delegation/ Completion
- Staff Training and Development
- Quality Control/ Satisfaction
- Adaptability & Professionalism
- Time Management/ Multitasking Abilities
- Attention to Detail/ Analytical Thinking
- Customer Inquiry and Response
- Continuous Improvement/ Support
Timeline
Housekeeper
Yogi Bear's Jellystone Camping Resort
07.2023 - 11.2023
Customer Support Specialist
Michael's Arts & Crafts Store
02.2021 - 03.2022
Store Manager
Dunkin Donuts
05.2011 - 09.2013
Inventory Specialist
Rgis Retail Inventory
01.2009 - 02.2011
Some College (No Degree) - Massage Therapy
McIntosh College
High School Diploma -
Newmarket Jr.-Senior High School
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