Hi, I’m
Cerissa Crockett
Arlington,TX
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, effective communication, and problem-solving to ensure customer satisfaction and loyalty. Demonstrated ability to collaborate with teams and adapt to changing needs, consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Overview
6
years of professional experience
Work History
Da Kandy Shop
Receptionist/Office Assistant
05.2024 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Remember all the artists stations and who is next in rotation.
- Confirmed appointments, communicated with clients, and updated client records.
- Do paperwork and make sure all of the information matches up.
- Answer at least 30 phone calls daily and answer all questions asked to the best of my ability.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Improved workflow by introducing more efficient document handling and organization practices.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Heritage Place Assisted Living
Server
03.2024 - 08.2024
Job overview
- Clean the dining area, and wipe counters, tables, and chairs down. Vacuum, roll silverware, reorganize and restock salad and ice cream bar, etc.
- Help cooks and dishwashers with some tasks if needed.
- Reorganize and clean our side of the kitchen and the food line.
- Memorize some of the residents drink and food orders.
- Take orders in the correct order of which residents sat first.
- Tell the line/cooks what plates I need and any special requests needed, and then I would take plates out as they were being made.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with residents, and made sure they were comfortable and happy with their experiences.
Starbucks
Barista and Cashier
03.2023 - 04.2024
Job overview
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
3D Smoke Shop
Sales Associate
03.2021 - 03.2024
Job overview
- Greet customers and assist them in finding what they are looking for.
- Make business cards, flyers, and posters to advertise and pass out.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
El Arroyo Mexican Restaurant
Hostess and Busser
01.2020 - 03.2021
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Epic Recreation Center
Lifeguard Aide
07.2019 - 04.2020
Job overview
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Upheld hygiene standards in pool and surrounding area.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes strengths and weaknesses of each child in class to track progress.
Education
Tarrant County CollegeArlington, TX
Associates Degree from Nursing
07-2026
Winfree Academy Charter SchoolGrand Prairie, TX
High School Diploma
06.2021
Skills
- Strong Customer Support
- Professional Phone Communication
- Organizational Cleaning Skills
- Effective Time Management
- Customer/Client Relations
- Work Organization and Prioritization
- Consistent Professional Conduct
- Experienced with Tech Solutions
- Inventory Control
- Critical Thinking
- Emotional Intelligence
- Efficient Cash Handling
Timeline
Receptionist/Office Assistant
Da Kandy Shop
05.2024 - Current
Server
Heritage Place Assisted Living
03.2024 - 08.2024
Barista and Cashier
Starbucks
03.2023 - 04.2024
Sales Associate
3D Smoke Shop
03.2021 - 03.2024
Hostess and Busser
El Arroyo Mexican Restaurant
01.2020 - 03.2021
Lifeguard Aide
Epic Recreation Center
07.2019 - 04.2020
Tarrant County College
Associates Degree from Nursing
Winfree Academy Charter School
High School Diploma
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