Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cerissa Daniels

Fairfield,OH

Summary

Dynamic and adaptable professional with strong communication and interpersonal skills, dedicated to continuous learning and skill development. Committed to providing outstanding client support while fostering collaboration within teams to drive organizational success. Proven track record of effectively navigating challenges and contributing to a positive work environment. Eager to leverage expertise in a role that values innovation and teamwork.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Community Health Worker

CareSource
05.2022 - Current
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Contacted members in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Connected members and families with necessary social services, alleviating barriers to healthcare access and improving quality of life
  • Collaborated with healthcare providers to ensure comprehensive care coordination for patients transitioning between settings.
  • Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.

Caregiver (part-time)

Mimi's House
05.2021 - 04.2025
  • Supported residents with daily living activities, including personal care and hygiene
  • Prepared meals, managed laundry, and maintained a safe, clean environment.
  • Administered medications and followed individualized care plans.
  • Facilitated recreational activities to promote resident engagement and well-being

Office Assistant/Accounts Payable Clerk/Scheduler

Fountains Transitional Care Center
04.2019 - 04.2022
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Acted as first point of contact and scheduled appointments and/or transportation for residents.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Associate of Applied Science - Business Computer Technology

AEC Southern Ohio College
Cincinnati, OH

Skills

  • Familiar with Microsoft Office applications, including Word, Excel, Powerpoint, Outlook and Teams
  • Customer Service excellence and client support
  • Professional Communication (Written & Oral)
  • Phone etiquette and presentation
  • Multi-tasking, task prioritization, and independent workflow management
  • Accurate recordkeeping, documentation, and regulatory compliance
  • Cross functional Team work
  • Conflict resolution and problem solver

Accomplishments

    Recognized In May " Success Story" at CareSource for helping member with a urgent need.

    Maintained a rolling Quality Assessment average of 99%, demonstrating consistent accuracy and attention to detail.

Certification

State Tested Nurse Assistance, Ohio Board of Nursing, 2009


Community Health Worker, Ohio Board of Nursing, 2023



Timeline

Certified Community Health Worker

CareSource
05.2022 - Current

Caregiver (part-time)

Mimi's House
05.2021 - 04.2025

Office Assistant/Accounts Payable Clerk/Scheduler

Fountains Transitional Care Center
04.2019 - 04.2022

Associate of Applied Science - Business Computer Technology

AEC Southern Ohio College

Similar Profiles

CREATE PROFILE