Summary
Overview
Work History
Education
Skills
Training:
Timeline
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Cerissa Saunders

San Diego,CA

Summary

Organized project manager dedicated to continuous learning about change management and driving for efficiencies utilizing systems and processes. Executes well-planned projects, within scope and budget to exceed company objectives.

Overview

9
9
years of professional experience

Work History

Vendor Manager (Business Process Outsourcing)

Meta (Disys)
04.2022 - 11.2022
  • Identified and remediated BPO processes to increase efficiency for an international team leveraging project collaboration tools Asana, MS Teams resulting in reaching target objective of 98% operational efficiency from international Finance vendors.
  • Collaborated with Leadership to create departmental SOP defining new operational scope and departmental team roles/ responsibilities.
  • Gathered information and other requirements to build a tool track and monitor project change, successfully reduced task request closure rate of project change management between vendors and Finance operations teams.

Global Trade Analyst (Trade and Compliance)

Applied Materials (Modis)
10.2019 - 11.2019
  • Collaborated with Trade team to refine and prepare data using Excel to improve the reporting process and present accurate high-level information to leadership; resulted in better accounting of expenses needed for quarterly financial reports.
  • Interacted with 3rd parties to gather, store, and organize information to track manufacturing import/export costs from to archive information for audit purposes.
  • Leveraged diagramming tool to visualize and present data to leadership.

Project Analyst (Policy)

YouTube (BC Forward)
12.2017 - 10.2019
  • Leveraged project management skills and international team collaboration to implement enterprise global policy solution resulting in 95% adherence to user content quality policy.
  • Executed adaptability skills to learn and operate custom business applications to automate core business process and train a new AI system solution to comprehensively manage user activity in five content areas.
  • Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.

Technical Support Analyst (Product and Service Ope

Apple (Volt Workforce Solutions)
07.2016 - 05.2017
  • Delivered a white glove customer service experience demonstrated from performance expectations reflected thru routine metrics / customer surveys successfully exceeding overall customer satisfaction goal of 90% overall.
  • Aligned with Engineering team using Jira communication tool to collect customer feedback regarding new products feature concerns; maintained high customer rapport while aligning with other departments to effectively improve new mobile security features behind a globally-recognized brand.

Project Coordinator

MarketStar
01.2014 - 12.2016
  • Oversaw personnel to achieve performance and quality targets.
  • Analyzed and tracked marketing campaign performance and sales data to identify areas for improvement.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Education

BBA - Management Information Systems

Texas State University
San Marcos, TX
05.2017

Skills

  • Change Management
  • Cross-functional communication (MS Teams, etc)
  • Data presentation (Lucidchart)
  • Data quality management
  • MS Office (Excel)
  • Planning and task prioritization (Asana)
  • Policy Management
  • Project implementation

Training:

  • PMP, Consulting Solutions
  • Oracle SQL, Consulting Solutions
  • Data Science Bootcamp, Simplilearn via Purdue University: Python, R Stat software, Tableau, Pandas



Timeline

Vendor Manager (Business Process Outsourcing)

Meta (Disys)
04.2022 - 11.2022

Global Trade Analyst (Trade and Compliance)

Applied Materials (Modis)
10.2019 - 11.2019

Project Analyst (Policy)

YouTube (BC Forward)
12.2017 - 10.2019

Technical Support Analyst (Product and Service Ope

Apple (Volt Workforce Solutions)
07.2016 - 05.2017

Project Coordinator

MarketStar
01.2014 - 12.2016

BBA - Management Information Systems

Texas State University

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