CERLIA ROBINSON
Conyers
Summary
I am an enthusiastic and dedicated professional seeking to join your team as a PCA Patient Care Assistant, Housekeeper, Laundry/Housekeeping, Environmental Service Lead. With a strong commitment to providing exceptional care and service, I am eager to contribute my skills and passion for helping others. I thrive in collaborative environments and am excited about the opportunity to make a positive impact on the lives of patients and customers alike.
Overview
9
9
years of professional experience
Work History
EVS Lead
Grady Memorial Hospital
05.2024 - Current
- Planned, organized, directed and monitored work flow of Environmental Services staff.
- Improved departmental visibility among management through clear reporting of progress towards key objectives.
- Ensured strict adherence to infection control standards by regularly training staff on updated guidelines.
- Assisted in developing departmental budgets, monitoring expenditures to stay within allocated funds throughout the year.
- Established open communication channels with staff, resolving conflicts quickly to maintain a cohesive team environment.
- Increased employee retention by fostering a positive work environment and offering growth opportunities within the team.
- Reduced patient complaints by addressing concerns promptly and ensuring a high level of service quality.
Environmental Services Housekeeper
Caring for All Healthcare Services
01.2023 - 05.2024
- Provided compassionate care to enhance clients’ quality of life.
- Assisted with daily living activities, promoting independence and dignity.
- Maintained a safe and clean environment for clients’ comfort.
- Mentored new team members, providing guidance on cleaning techniques and safety protocols.
- Covered extra shifts during employee absences.
Pca/Housekeeper , Athens Regional Piedmont
01.2021 - 01.2023
- Trained in CPR and first aid, ensuring emergency preparedness.
- Maintained a clean and organized environment, promoting health and safety.
- Managed schedules and appointments, optimizing client time management.
- Received positive feedback, boosting client satisfaction and retention.
Laundry/Housekeeping, Greene Point Health Rehabilitation
03.2019 - 01.2021
- Expertly managed laundry operations for optimal efficiency and quality.
- Trained staff on best practices, enhancing team productivity and morale.
- Consistently met tight deadlines, ensuring seamless operations.
- Maintained high standards of cleanliness, exceeding industry benchmarks.
Cashier,Cook, Taco Bells
04.2017 - 03.2019
- Prepared high-quality meals, consistently receiving positive customer feedback
- Trained new staff on cash handling and food preparation techniques
- Handled customer complaints with professionalism, ensuring satisfaction
- Achieved employee of the month for outstanding performance and dedication
Education
High School Diploma -
Oglethorpe County High School
Lexington, Georgia01.2010
Skills
- Patient Care Assistant
- Customer Service
- Reliable, Dependable, Dedicated
- Operational efficiency
- Environmental awareness
Languages
English
Full Professional
Timeline
EVS Lead
Grady Memorial Hospital
05.2024 - Current
Environmental Services Housekeeper
Caring for All Healthcare Services
01.2023 - 05.2024
Pca/Housekeeper , Athens Regional Piedmont
01.2021 - 01.2023
Laundry/Housekeeping, Greene Point Health Rehabilitation
03.2019 - 01.2021
Cashier,Cook, Taco Bells
04.2017 - 03.2019
High School Diploma -
Oglethorpe County High School