Cermontine' Durham
Glen Burnie,MD
Summary
Detail-oriented professional known for strong leadership and conflict resolution skills. Experienced in enhancing workflows and ensuring safety compliance, ready to leverage expertise to support operational excellence.
Overview
17
17
years of professional experience
Work History
Mechanic
Lucky Strike
Columbia, Maryland
03.2024 - Current
- Repaired or replaced worn parts such as belts and motors using hand tools and power tools.
- Performed preventive maintenance services such as lubricating chains and wipe downs of bowling lanes
- Assisted fellow mechanics during complex repairs, contributing to timely project completion.
- Collaborated with team members to streamline repair processes, enhancing overall workflow.
Preload PT Supervisor
UPS
Burtonsville, Maryland
08.2022 - Current
- Supervised team members during package sorting and loading processes, ensuring timely operations.
- Trained new employees on operational procedures to ensure compliance and performance standards.
- Monitored performance metrics to pinpoint workflow improvement opportunities, optimizing processes.
- Communicated staffing needs and operational challenges to management, facilitating prompt resolutions.
- Oversaw the training of new hires on proper use of the timekeeping system software.
- Enforced company policies on attendance, punctuality, and overtime.
Security Supervisor
Foxwoods Resort and Casino
Mashantucket, Connecticut
09.2019 - 02.2020
- Led security team to maintain safety and compliance throughout casino operations.
- Monitored surveillance systems to detect and prevent suspicious activities.
- Developed incident response strategies for emergencies and potential threats, enhancing preparedness.
- Partnered with law enforcement on investigations and incident management, ensuring effective resolution.
- Supervised property entrances and exits and monitored employee safety.
Security Officer
Foxwoods Resort and Casino
Mashantucket, Connecticut
03.2019 - 09.2019
- Conducted regular patrols across resort and casino areas, ensuring guest and staff safety and deterring potential security threats.
- Monitored surveillance feeds to promptly detect and respond to security incidents, enhancing overall safety.
- Enforced rules and regulations, securing environment for guests and staff while promoting adherence to safety protocols.
- Assisted in emergency response procedures during critical incidents or evacuations.
- Trained new security personnel on protocols and operational procedures effectively.
- Provided excellent customer service, addressing guest inquiries and concerns promptly.
General Manager
Dominos Pizza Inc.
Groton, Connecticut
11.2018 - 03.2019
- Analyzed sales data to inform strategic decisions, leading to performance improvements.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Trained and developed team members, resulting in enhanced customer service skills.
- Fostered a positive work environment through effective communication and team-building activities.
Assistant Manager
Dominos Pizza Inc.
Groton, Connecticut
01.2018 - 11.2018
- Trained and mentored team members, improving adherence to customer service standards.
- Supervised daily operations, enhancing restaurant workflow and service delivery.
- Handled customer inquiries and resolved issues promptly.
- Managed inventory levels and ordered supplies, ensuring consistent availability of products.
- Ensured compliance with health and safety regulations at all times.
Delivery Expert
Dominos Pizza Inc.
Groton, Connecticut
03.2015 - 01.2018
- Delivered pizzas promptly, enhancing customer satisfaction and reinforcing timely service.
- Communicated with customers to confirm orders and resolve concerns, fostering positive customer relations.
- Handled cash and credit transactions accurately, ensuring secure and efficient payment processing.
- Followed health and safety guidelines during food handling and delivery processes.
- Maintained vehicle cleanliness and ensured safe driving practices at all times.
Machinist's Mate Second Class
US Navy
Bangor, WA
10.2009 - 10.2015
- Collaborated with team members to streamline machining processes, improving workflow and reducing turnaround time.
- Conducted quality inspections on finished products, ensuring compliance with military standards and enhancing overall product reliability.
- Trained junior machinists on safe operating procedures and techniques, fostering a culture of safety and proficiency.
- Performed routine maintenance on equipment to ensure optimal performance.
- Interpreted technical drawings and blueprints to ensure accurate part production.
- Utilized various measuring tools to confirm adherence to specifications and tolerances.
Education
High School Diploma -
Chesapeake High School
Baltimore, MD06-2006
Skills
- Preventive maintenance
- Performance monitoring
- Workflow optimization
- Process improvement
- Safety compliance
- Team training
- Training development
- Leadership skills
- Time management
- Problem solving
- Effective communication
- Conflict resolution
Timeline
Mechanic
Lucky Strike
03.2024 - Current
Preload PT Supervisor
UPS
08.2022 - Current
Security Supervisor
Foxwoods Resort and Casino
09.2019 - 02.2020
Security Officer
Foxwoods Resort and Casino
03.2019 - 09.2019
General Manager
Dominos Pizza Inc.
11.2018 - 03.2019
Assistant Manager
Dominos Pizza Inc.
01.2018 - 11.2018
Delivery Expert
Dominos Pizza Inc.
03.2015 - 01.2018
Machinist's Mate Second Class
US Navy
10.2009 - 10.2015
High School Diploma -
Chesapeake High School