Cerna Aguirre
Everett,WA
Summary
Result driven natural leader with 9 years of customer service experience, and over 3 years in leadership roles. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Care Training Specialist
Verathon
08.2022 - Current
- Evaluated team performance and coached and trained to improve weak areas.
- Boosted team performance by developing customer service training materials and conducting service training.
- Assist management with process improvement.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
Subject Matter Expert/Trainer
Verathon
10.2021 - 08.2022
- Train and on-board new team members.
- Help develop team members by providing feedback.
- Assist in continuation training for team members.
- Assist management with process improvement.
Inbound Support Specialist
Verathon
09.2019 - 10.2021
- Process customer orders.
- Diagnosed and troubleshot hardware and software.
- Investigated and resolved customer inquiries and complaints quickly.
Auditor
Sono Bello
08.2017 - 09.2019
- Audit client files and calendars.
- Work with senior management and provide reports of daily call center performance.
- Schedule appointments.
- Assist with customer conflicts.
- Train new team members.
Patient Care/Shift Lead
Sono Bello
09.2015 - 11.2016
- Provide support to floor supervisors and representatives.
- Assist with customer conflicts.
- Motivate team members.
- Schedule appointments.
Crew Trainer
Mcdonald’s
02.2014 - 08.2015
- Assist with customer conflicts.
- Motivate team members.
- Train new team members.
- Assist floor supervisors with daily activities.
Skills
- Data Analysis
- Ability to work under pressure
- Conflict management
- Detail oriented
- Adaptability
- Continuous Improvement Process
- Lean Manufacturing Principles
Certification
Lean Six Sigma Yellow Belt
Timeline
Customer Care Training Specialist
Verathon
08.2022 - Current
Subject Matter Expert/Trainer
Verathon
10.2021 - 08.2022
Inbound Support Specialist
Verathon
09.2019 - 10.2021
Auditor
Sono Bello
08.2017 - 09.2019
Patient Care/Shift Lead
Sono Bello
09.2015 - 11.2016
Crew Trainer
Mcdonald’s
02.2014 - 08.2015
Lean Six Sigma Yellow Belt
Similar Profiles
Kimmie HallKimmie Hall
Clinical Specialist at VerathonClinical Specialist at Verathon
Darren AriemDarren Ariem
Test Manager/Supervisor - R&D at Verathon Medical IncTest Manager/Supervisor - R&D at Verathon Medical Inc
Laura M. KolodickLaura M. Kolodick
Clinical Specialist at Verathon (GlideScope)Clinical Specialist at Verathon (GlideScope)