Cerria Powell
Waukee
Summary
Dynamic and motivated professional seeking a part-time opportunity to leverage interpersonal skills and engage with diverse individuals. Passionate about fostering connections and providing exceptional service, with a strong desire to contribute positively to a team environment. Eager to apply previous experience in customer-facing roles while generating additional income. Committed to delivering results and enhancing the overall experience for clients and colleagues.
Overview
6
6
years of professional experience
Work History
New Business Processor
Athene
West Des Moines, IA
12.2023 - Current
- Processed and reviewed insurance applications for accuracy and compliance with company policies.
- Collaborated with cross-functional teams to streamline workflow processes, enhancing operational efficiency.
- Implemented quality assurance measures to ensure adherence to regulatory standards and improve client satisfaction.
Assistant Manager
BoxLunch
West Des Moines, Iowa
09.2023 - 12.2023
- Interviewing, selecting, and training store personnel.
- Use Excel, Word, and other software to record and track numerical data for the store.
- Manage customer satisfaction, including answering inquiries, providing consumer guidance, and handling escalated complaints.
- Organizing annual merchandise inventory reviews and cross-referencing results with company records.
- Responsible for all official outgoing store communications, including emails, calls, and social media.
Store Manager
Famous Footwear
Des Moines, Iowa
11.2019 - 09.2023
- Started as assistant manager before being promoted to store manager, responsible for three separate locations across Des Moines.
- Interpret and communicate work procedures and company policies to staff.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Education
High School Diploma -
West Central Valley
Stuart, Iowa05-2016
Skills
- Attention to Detail
- Interpersonal Communication
- Employee Management
- Microsoft Excel, Word, & Other Proprietary Company Software Platforms
- Enhanced Concentration & Focus
- Multitasking and organizing
Timeline
New Business Processor
Athene
12.2023 - Current
Assistant Manager
BoxLunch
09.2023 - 12.2023
Store Manager
Famous Footwear
11.2019 - 09.2023
High School Diploma -
West Central Valley