Cerrisa Pickens
New York
Summary
Highly organized and efficient medical front desk receptionist with extensive experience in a fast-paced, multi-specialty clinic setting. Skilled in managing high call volumes, appointment scheduling, patient check-in/out, and processing daily payments. Proven ability to multitask across administrative and clinical support functions while delivering exceptional customer service. Proficient in EMR and healthcare systems including Medical Master, Insync, ePACES, Availity, and Connex.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Multi specialty Healthcare Center
Brooklyn
04.2025 - Current
- Manage a high-volume front desk, answering and directing 100–150+ calls daily for a busy multi-specialty clinic.
- Schedule and coordinate appointments across multiple specialties, ensuring efficient patient flow and provider availability.
- Check patients in and out, verify insurance information, and process patient documents and charts with attention to accuracy and HIPAA compliance.
- Process daily patient payments (cash, check, and electronic) totaling up to $1,500, ensuring accurate reconciliation and proper documentation.
- Provide front-line support for multiple physicians simultaneously, prioritizing tasks in a fast-paced, high-pressure environment.
- Prepare and fax referrals, lab results, and medical documents to external facilities, ensuring timely communication and continuity of care.
- Deliver exceptional in-person customer service, assisting patients with inquiries, follow-ups, and support while maintaining a calm and professional demeanor.
- Collaborate with clinical and administrative teams to streamline operations and uphold the clinic’s standards of care and efficiency.
Assistant Director of Admissions
Glades West Rehabilitation & Nursing Center
05.2023 - 08.2024
- ● Manage skilled and LTC insurance for residents in different rehabilitation centers throughout FL
- ● Build and maintain relationships with Insurance companies.
- ● Compile packets including updated clinical information such as physician orders, progress and Therapy
- ● Work as a patient advocate and obtain prior/continued authorization.
- ● Conduct UR meetings for each facility on caseload.
- ● Work very closely with social work, nursing and rehab to manage insurance of each patient throughout their stay.
- ● Keep track of patient benefit days to prevent unexpected exhaustion
- ● Issue Notice Of Medicare Non Coverage to patients
- ● Follow Medicare/Medicaid guidelines
- ● Request for custodial authorization when a patient is no longer eligible for skilled nursing.
- ● Submit 2159-I/ M11Q forms to insurances
- ● 25-30 Outbound calls daily providing exceptional customer service
- ● Maintain a working knowledge of Federal and State regulations and reimbursements.
- ● Build and maintain relationships with hospitals.
- ● Perform sales and marketing campaigns.
- ● Ensure resident/or responsible family member sign the admissions packet.
- ● Maintain knowledge of Medicare and Medicaid regulations.
- ● Inform housekeeping staff of empty rooms and have them cleaned.
- ● Maintain relationships with senior organizations, assisOtheriving and senior housing facilities, churches Otherli>
- other community contacts.
- ● Train admissions staff on processes and procedures.
- ● Participate in meetings to alert appropriate staff members of projected admissions, room changeDischarges.li>discharges.
- ● Work closely with Social Work and Nursing to discuEnsureident concerns, as well as compliments, in orEnsure
- ensure we know what makes the facility great and those things we can further improve.
- ● Communicate special needs of new admissions to staff to ensure a smooth transition.
- ● Visit Hospitals with my marketers in order to Andengthen relationships with social workers, case Andagers
- and discharge planners.
- ● Ensure all papers are properly filled out and all information is properly inputted into system.
- ● Compile and distribute admission papers.
- ● Relay insurance information to multiple deInsurances.uch as payor changes and authorizations fInsurances.
- insurances.
- ● Obtain the following information from allInsurancel residents: PRI, med list, history/physicaInsuranceper
- insurance verification.
- ● Assure that all departments receive neceTreatmentsrmation to prepare for admissions, such asTreatmentsns,
- treatments and any special needs.
- ● Develop and maintain a good working rapport with inter-department personnel, as well as other departments
Admissions Coordinator
Hopkins Center For Rehabilitation & Healthcare
06.2022 - 04.2023
- Maintain a working knowledge of Federal and State regulations and reimbursements
- Build and maintain relationships with hospitals
- Perform sales and marketing campaigns
- Ensure resident/or responsible family members sign the admissions packet
- Maintain knowledge of Medicare and Medicaid regulations
- Inform housekeeping staff of empty rooms and have them cleaned
- Maintain relationships with senior organizations, assisted living and senior housing facilities, churches and other community contacts
- Train admissions staff on processes and procedures
- Participate in meetings to alert appropriate staff members of projected admissions, room changes and discharges
- Work closely with Social Work and Nursing to discuss resident concerns, as well as compliments, in order to ensure we know what makes the facility great and those things we can further improve
- Communicate special needs of new admissions to staff to ensure a smooth transition.
Education
Regents Diploma -
Bedford Academy High School
Brooklyn, NY 09.2005 - 06/2009
Skills
- EMR Software
- Healthcare
- Insurance
- Knowledge of medical terminology
- Marketing
- Knowledge of MCR/ MCD guidelines
Timeline
Medical Receptionist
Multi specialty Healthcare Center
04.2025 - Current
Assistant Director of Admissions
Glades West Rehabilitation & Nursing Center
05.2023 - 08.2024
Admissions Coordinator
Hopkins Center For Rehabilitation & Healthcare
06.2022 - 04.2023
Regents Diploma -
Bedford Academy High School
09.2005 - 06/2009
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