Ceryl Varas
Customer Service
Killeen,TX
Summary
Highly efficient customer service representative, well established in fast-paced and challenging environments. Eager to learn, with aptitude for applying new knowledge with skill and efficiency.
Leadership orientated with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions and scheduling. Strong organizational and communication skills with attention to detail and accuracy.
Overview
5
5
years of professional experience
Work History
Crew Member
Chipotle
Fort Hood, TX
09.2021 - Current
- Provide excellent customer service by greeting customers and meeting quality expectations.
- Take orders, prepare meals and ensure quick efficient service from start to finish.
- Work front counter, kitchen/grill, takeout as well as doing dishes on occasion.
- Keep food preparation area, equipment and utensils clean and sanitary.
- Work well with teammates and accepted coaching from management team.
- Prepare products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
Assistant Office Manager
HR Block
Baumholder, Germany
12.2019 - 05.2021
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
Cashier
Shawings
Baumholder, Germany
10.2019 - 04.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete orders using a POS system and answer any menu related questions.
- Restocked supplies and prepared additional ingredients to help kitshen staff during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Replenished condiments, beverages and supplies for front of house, while maintaining cleanliness of service areas.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Representative
T-Mobile
Lisle, IL
01.2015 - 06.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Completed transactions, exchanges and returns to support payment processing.
- Processed cash, credit and touchless transactions to fulfill customer orders.
Waitress/Hostess
Cavones Italian Grill
Sandwich, IL
09.2013 - 05.2014
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took food and drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
GED -
Kishwaukee College
Malta, IL03.2010
Skills
- Cleaning and Sanitizing
- Workstation Setup and Breakdown
- Store Opening and Closing
- Kitchen Safety Standards
- Employee Coaching and Motivation
- Teamwork and Collaboration
- Willingness to Learn
- Critical Thinking
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Crew Member
Chipotle
09.2021 - Current
Assistant Office Manager
HR Block
12.2019 - 05.2021
Cashier
Shawings
10.2019 - 04.2021
Sales Representative
T-Mobile
01.2015 - 06.2015
Waitress/Hostess
Cavones Italian Grill
09.2013 - 05.2014
GED -
Kishwaukee College
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